Our groundbreaking Tracer and Talkument solutions continue to garner industry accolades and support. That acknowledgement, paired with the overwhelmingly positive feedback we receive from our customers, further strengthens our reputation as a trusted provider of innovative call recording and voice documentation solutions for the SMB marketplace.
TEMPE, Ariz. (PRWEB) September 30, 2008
Tracer automatically records, stores and organizes telephone conversations and, optionally, associated desktop screen activity. The software application delivers advanced contact center management and quality assurance tools as well as powerful collaboration and knowledge sharing capabilities, all tightly bundled into one comprehensive solution. Paired with Talkument™, the personal voice documentation and collaboration solution from OAISYS, the Tracer software dramatically improves agent interactions and overall business performance by leveraging the knowledge and expertise of the entire organization to accurately and efficiently address customer service issues.
"Quality customer care often means getting back to customers with thoughtful, on-target responses that cover the aspects of the issues that they had raised," said Brendan Read, Senior Contributing Editor of TMC's Customer Interaction Solutions magazine. "The OAISYS solution enables this high level of customer-retaining service in a thorough, effective and convenient means that is easy to deploy and intuitive to use."
The INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that sets Tracer apart from any other product on the market. INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations and met with vendors to inspect and review the displayed products on the first day of the Expo.
"The presence of outstanding companies like OAISYS with their award-winning solutions helps to validate ITEXPO's status as the leading forum for the VoIP and IP communications industry," said TMC President and Conference Chairman Rich Tehrani. "Service providers, enterprise buyers, developers and resellers come to ITEXPO because they know they'll find solutions from innovative companies like OAISYS that can help their businesses today."
"We're very excited to again be recognized by TMC as a true innovator within the market," said Brian Spencer, President of OAISYS. "Our groundbreaking Tracer and Talkument solutions continue to garner industry accolades and support. That acknowledgement, paired with the overwhelmingly positive feedback we receive from our customers, further strengthens our reputation as a trusted provider of innovative call recording and voice documentation solutions for the SMB marketplace."
OAISYS (http://www.oaisys.com) is a premier developer of customer interaction solutions for small- to medium-sized businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing customer interactions for simple retrieval, playback and management through intuitive interfaces to fit various users' needs. We integrate with leading telephone systems to provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.
Editors Note: OAISYS and the OAISYS logo are registered trademarks, and Talkument and the Talkument logo are trademarks, of Computer Telephony Solutions. All rights reserved.