INTTRA and SeaIntel Collaboration Delivers First Report of On-Time Performance and Schedule Reliability for Ocean Shipping Industry

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Report reveals vessel on-time arrival reliability as high as 88% in trades with 36% actual on-time container delivery

INTTRA & SeaIntel On Time Container Delivery %

We hope that by providing the industry with consistent, easily accessible and reliable performance information, we will be able to solve reliability challenges and begin to work on other industry improvements.

INTTRA, the world’s largest, most active network for ocean shipping, and SeaIntel, market leader in innovative container shipping market analysis, announced today the availability of the initial publication of the industry’s only shipping reliability report that combines on-time performance with schedule reliability measures. For the first time, shipping decision-makers have timely access to standard performance measurements at both the vessel – and container level – creating unprecedented visibility into actual shipping performance. With an 81% global schedule reliability average, previously available measurements enabled the industry to identify only vessel performance. With the addition of on-time performance metrics at a level meaningful to the shipper, the data is now actionable for carriers and their customers.

Gaps exist between vessel arrival and delivery reliability
With an average of 900,000-1,000,000 container status messages processed daily supporting transactions that represent over 18% of the world’s total container shipments, INTTRA’s data provides visibility into the most comprehensive on-time performance measurements. The results of trade lane analysis, which compared vessel arrival reliability based on SeaIntel’s measurements with the actual container delivery reliability based on INTTRA’s data, identified a significant gap between these performance measures.

“For the first time shippers can now analyze actual container delivery time versus vessel arrival time on a country-by-country level,” said Lars Jensen, CEO of SeaIntel Maritime. “This is a game changer in how shippers can evaluate carrier performance and make more informed decisions on how their freight is moved. While knowing when the vessel arrives is an indicator of on-time arrival, what’s most important to a shipper is how timely their cargo is moving. With this report, shippers now have timely information, at a level of detail that makes it actionable.”

The Asia to Europe and Asia to North America trades are both characterized by the container delivery being 8-10 percentage points lower than the vessel reliability. However, the highest variability is seen from Europe to Australia/New Zealand where vessel reliability on the direct service is 88%, but container delivery is only 36%, a variance of 52 percentage points.

“The tendency is to look exclusively at the carriers when discussing shipping performance reliability,” said Ken Bloom, CEO of INTTRA. “The information captured through INTTRA enhances performance conversations and can be used to identify more precisely where improvements may need to be made. We hope that by providing the industry with consistent, easily accessible and reliable performance information, we will be able to solve reliability challenges and begin to work on other industry improvements.”

On-time delivery metrics provide optics into improved trade lane performance
The report findings also indicate positive improvements in overall on-time performance for the ocean shipping industry. Global on-time delivery in June improved to 64% from 61% in May. Looking at specific, critical trade lanes, the story is even better. Asia to Europe on-time delivery rose from 65% in 2011 to 74% in 2012. During that same period, in the Asia to Mediterranean trade, performance increased from 46% in 2011 to 68% in 2012.

The analysis of the on-time delivery on the direct services from China to various European countries revealed a strong correlation in the number of direct services and on-time performance. In markets where there are more direct services the performance in on-time container delivery for all participants is higher.

Advanced insight provides opportunity to drive down carrier costs
“For the carriers, having access to this insight provides an immediate benefit by enabling them to see performance information from the perspective of the customer and to leverage it to continue to improve service delivery,” continued Ken Bloom. “As reliability improves, not only can the carriers improve their service but they should also see a reduction in their operating costs. More reliability means less exception handling, less rework and lower costs for the carriers as well – carriers and their customers both benefit.”

INTTRA users will have access to the on-time performance for their shipments including performance metrics for each of their carrier partners. Carriers will see their performance with a specific customer and their ranking among other carriers, however, the specific identity of the other carriers is not revealed. This actionable performance information is available to all INTTRA users through OceanMetrics, a new product rolling out to carriers now and available to shippers this fall.

For further information on how to receive the complete market report, visit

Additional Resources:

About SeaIntel
SeaIntel Maritime Analysis is the world’s leading provider of innovative objective analysis within the container shipping industry. Combining strong quantitative analysis skills with a deep understanding of the industry derived from many years of working within the business has led SeaIntel to continuously bring new insights into the industry.

For further information, visit or contact Lars Jensen, CEO at lars.jensen(at)seaintel(dot)com, +45 6018 0122

INTTRA is the world’s largest, multi-carrier e-commerce network for the ocean shipping industry. INTTRA professionals work with 40 leading carriers and NVOCCs, as well as their customers, to streamline and standardize their shipping processes worldwide through a network of more than 200,000 shipping professionals. Over 525,000 container orders are initiated on the INTTRA platform each week, representing more than 18 percent of global ocean container trade.

For further information, visit or contact Win Ross, Marketing Manager, +1.973.917.1509, win.ross(at)inttra(dot)com

INTTRA, the INTTRA logo, INTTRA-LINK, INTTRA-Desktop, INTTRA-ACT, and OceanMetrics are trademarks or registered trademarks, service marks or registered service marks of INTTRA Inc. All other product and company names mentioned herein may be trademarks of their respective holders.

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