MGM Grand Hotel Las Vegas Manages 90,000-Piece Garment Inventory with InvoTech Uniform Tracking System

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‘Barcodes Function as a License Plate for Clothes;’ Accurate Inventory Software Reports Keep Departments on Budget; Uniforms Delivered Ready to Wear in 30 Seconds at Employee Clock-In

MGM Grand Hotel Las Vegas

The GIMS™ software tells us when we purchased the garment as well as who has worn it, when, and how many times.

The MGM Grand name is synonymous with luxury and spectacular entertainment around the world. MGM Resorts International delivers a winning combination of leisure pursuits offered in settings with deluxe accommodations and exceptional service at beautiful properties from Las Vegas to Macau.

The MGM Resorts International experience is effortless for guests, but behind its polished public spaces is a cast of thousands. Employees work around the clock to keep the company’s properties running so smoothly that guests need not give a thought to the operational logistics that make MGM Resort’s kaleidoscope of offerings possible.

Jackie Murphy, however, gives plenty of thought to what goes on beyond guests’ view. As executive director – uniforms for MGM Grand Hotel Las Vegas, he and his staff of 13 uniform specialists are responsible for ensuring that an average of 8,000 employees are outfitted properly in clean, well-maintained garments daily.

Murphy relies on a heavy-lifting solution called the GIMS™ uniform inventory control system from InvoTech Systems, Inc. to manage the impressive task of the real time tracking the 90,000 garments in MGM Grand Hotel Las Vegas’ active-use rotation. InvoTech is the world leader in inventory tracking for hotels, casinos, resorts, and theme parks. MGM Grand Hotel Las Vegas implemented the GIMS™ system when it opened in 1993, and today MGM Resorts International employs InvoTech’s GIMS™ Uniform System at 17 of its properties worldwide.

Barcodes function as “a license plate for clothes.” System handles 150,000 uniform transactions in one month
“We place a bar code tag in every garment at purchase,” said Murphy, likening the code to a license plate for clothes. His staff scans the tags to identify, count, value, and process all items so their location is known throughout the garment’s life. This eliminates lost or misplaced uniform pieces. “The GIMS™ software tells us when we purchased the garment, who has worn it, when, and how many times,” explains Murphy. “We track laundering and dry cleaning cycles and repairs.” An illustration of the extensive scope of GIMS™ tracking is the fact that Murphy’s department handled 150,000 uniform “transactions,” like fittings and replacements, in April alone.

GIMS helps MGM Grand keep up appearances with historical data on garment life cycles
Murphy’s team relies on historical data in its uniform inventory control systems to replace garments before they show wear. “We have many garment types with varying fabrics and replacement rates. Our system’s database is comprehensive and tracks this information.”

Accurate uniform use reporting keeps departments on budget
Murphy frequently runs cleaning-activity and aging reports based on historical metrics to guide him in determining what garments must be replaced. “Some manufacturers have prolonged lead times to accommodate our custom colors and treatments, and the GIMS™ system allows us to forecast when we will need to replace these items,” he says. “Accuracy is essential so we can be confident of the uniform levels we need to maintain.”

Murphy’s garment database is also essential to budgeting. In addition to tracking a garment’s life cycle, the system stores its manufacturer and most recent purchase price. “At budget time, department heads come to me for the numbers on how much they need to include for uniform replacements.”

“The amount of time our employees spend in the uniform room is much shorter,” says Murphy. “Our conveyor system is networked with InvoTech software. When an employee swipes his or her ID card the conveyor delivers their uniform in an average of less than 30 seconds.”

About MGM Grand Hotel Las Vegas
MGM Grand, a AAA Four Diamond resort with 5,044 elegant rooms and suites, offers the “Maximum Vegas” experience. MGM Grand features the astonishing KÀ by Cirque du Soleil®, the beautiful women of MGM Grand’s Crazy Horse Paris, and world-class entertainment at the Grand Garden Arena and Hollywood Theater. The resort offers signature restaurants by celebrity chefs and restaurateurs including Joël Robuchon, a Michelin three star, Forbes Five Star, AAA Five Diamond award-winning fine dining establishment. This vibrant property also features a state-of-the-art, non-smoking conference center, the Grand Spa, Cristophe Salon, an inviting pool complex featuring the tantalizing daylife of WET REPUBLIC, dynamic nightclubs, the Lion Habitat and CSI: The Experience. Upscale accommodations include The Mansion, an exclusive hotel within the hotel; the luxurious two-story SKYLOFTS at MGM Grand; and The Signature at MGM Grand, a luxury all-suite, non-gaming hotel located adjacent to the main resort. MGM Grand is a wholly owned subsidiary of MGM Resorts International™. For more information and reservations, visit or call toll free at (877) 880-0880.

About InvoTech Systems
InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of high quality and innovative inventory control systems for hotels, casinos, resorts, theme parks and sports arenas. The company’s GIMS™ asset management and tracking systems manage Uniforms, Linens and Laundries, and its SAMS™ systems manage Security and Guest Services operations. Both GIMS™ and SAMS™ provide ultimate control and accountability, streamline operations, improve quality and loss control, and reduce labor. The GIMS™ ultra high frequency radio frequency identification (UHF-RFID) System, in particular, fully automates uniform and linen tracking and allows managers to eliminate labor from cost centers, or to utilize that labor instead to enhance revenues. With more than 500 customers worldwide, such as MGM Resorts International, Ritz-Carlton Hotels, Hyatt Hotels, Starwood Hotels and Resorts, Hilton Hotels, Universal Studios and Madison Square Garden, InvoTech Systems is rooted in a culture that emphasizes long-term client relationships, superior customer service and on-going technology innovation and integration. For more information, please visit

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Jeff Welles, Vice President

Julie Keyser-Squires, APR
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