Mandarin Oriental, Miami Security Scores 98.8% in Independent Security Audit

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Property Safeguards Guests with InvoTech Advanced SAMS™ Security System

Mandarin Oriental, Miami

SAMS™ tracks all of our master keys to ensure they are used only by authorized employees. Tighter security comes from our knowledge of exactly which keys are checked out every hour of every day.

When the luxury Mandarin Oriental, Miami upgraded to the SAMS™ Security System from InvoTech Systems, Inc. it created a near-perfect security environment – literally. The property recently scored 98.8 points out of 100 on an independent ‘Safe and Sound’ security audit. “SAMS™ made this possible,” says Nelson Ballester, Mandarin Oriental, Miami director of safety and security. Please click here
for more information on InvoTech’s SAMS™ Hotel Security System.

Modular system adapts to evolving security needs; automated recordkeeping adds precision
SAMS™ is a modular software system that properties can adapt to their specific security and budgetary needs to automate a variety of security department functions that include:

  •     Control keys, radios, and equipment
  •     Manage patrols and assure all check points are properly scanned
  •     Process visitors, print badges, and daily log review
  •     Control and automatically log all security officer dispatches
  •     Document and properly record all incidents on property
  •     Process lost and found items and accurately track and return found items
  •     Control employee lockers and locks

Mandarin Oriental, Miami expands from one SAMS™ module to five
Mandarin Oriental Miami started off with the SAMS™ system’s key tracking solution. “SAMS™ tracks all of our master keys to ensure they are used only by authorized employees. Tighter security comes from our knowledge of exactly which keys are checked out every hour of every day,” said Ballester. “Before SAMS™ we had a manual system that was less precise and required staff administration. An added benefit is the new system is ‘green’ and virtually paperless to save money and resources.”

After becoming head of security, Ballester implemented SAMS™ Patrol Manager, Security Logs, Incident Reports, and Lost and Found modules. The InvoTech software now supports more precise and effective security processes for the Mandarin Oriental Miami via a comprehensive, multi-faceted system.

Automatic scanning of contractor IDs tightens property access
“We have many contractors and visitors entering and leaving the property. In the past, tracking them all was difficult,” Ballester said. “The SAMS™ software changed all this. The system has the ability to scan each contractor’s driver’s license to capture the ID information and photo and create a record of when the person entered and left the hotel’s property. This is an extremely valuable security service that increases our knowledge of hotel access.”

‘Security is vital to guest safety. It requires an integrated system like SAMS™’
“InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester. “I can be in my office and monitor lost and found, verify which contractors are on property, review our daily log, and assure that security patrols are being performed. The independent safety auditor that assessed our security procedures thought so highly of SAMS™ that he mentions it to other hotel operators. Security is an extremely important discipline. It requires an integrated system like SAMS™ that automates multiple processes and frees our team to work more closely with guests and management to create the safest environment possible.”

About Mandarin Oriental, Miami
Contemporary in design with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites – offering dramatic views of the bay and ocean. There are two high-energy restaurants, M-Bar – a dynamic cocktail lounge, a stunning Five-Star spa, Oasis Beach Club and extensive meeting and business facilities. For more information or reservations, please contact reservations directly at +1 (305) 913 8383 or visit Mandarin Oriental, Miami’s website at

About InvoTech Systems
InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of high quality, innovative inventory control systems for hotels, casinos, resorts, theme parks, and sports arenas. The company’s GIMS™ asset management solutions and tracking systems manage uniforms, linens, and laundries. Its SAMS™ systems manage security and guest services operations. Both GIMS™ and SAMS™ provide ultimate control and accountability, streamline operations, improve quality and loss control, and reduce labor. The GIMS™ ultra high frequency, radio frequency identification (UHF-RFID) system, in particular, fully automates uniform and linen tracking. This allows managers to eliminate labor from cost centers and instead put staff to work enhancing revenues. InvoTech’s worldwide roster of more than 500 customers includes MGM Resorts International, Ritz-Carlton Hotels, Hyatt Hotels, Starwood Hotels and Resorts, Hilton Hotels, Universal Studios, and Madison Square Garden. InvoTech Systems is rooted in a culture that emphasizes long-term client relationships, superior customer service, and on-going technology innovation and integration. For more information, please visit

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