The integration has an interesting angle of parallelization.
(PRWEB) April 26, 2013
iRepair.net, a remote computer repair company that has of late been prominent on the radar of clients seeking technical support services, announced the completion of the integration process of their antivirus support software toolkit with their technical support provisioning software stack. As part of the logical process, they have also integrated their front end ordering system as well as their business process flow. The entire integration was carried out within a timespan of three short weeks from announcing the commencement of the integration process.
“The integrated tech support help provisioning system that we have in place now, as well as the discipline and speed at which the integration was made, are nothing short of exemplary,” said Siddhartha Kapoor, the Chief Technical Officer (CTO) of the technical support company. “The integration challenge was two-fold. One was the technical process of integration, which required touching all the front, middle and back tiers of our service stack. The other challenge was to keep processing the work requests raised by our existing clients within our committed time schedules. Achieving the latter, in context of the former, was an extremely difficult task. Our engineers did an outstanding job of meeting our three-week commitment to the process, and hindering not even a single client activity to meet this aggressive goal. And now that we have an integrated business process for our remote computer repair service with our antivirus support and virus removal service, our clients will find it both easier and more interesting to avail our services.”
The strategic move comes at a time when the company is looking to expand their customer base way beyond their current thresholds, and follows a recent scale-up that they conducted to their hardware and soft talent infrastructure. Both the new and existing clients are expected to benefit from the newly integrated business process, as per the CTO of iRepair.net. The integration is further expected to generate additional revenue from the existing clients, primarily by means of the impulse-driven cross-sale volume enhancements.
“The integration has an interesting angle of parallelization,” said a company spokesperson. “We shall receive the service requests on our newly integrated portal. Once a request comprising of a remote computer repair request as well as an antivirus support request is submitted by a client, we shall break up the process at the backend. The two teams dealing with these two different processes will be presented two different work items, which are in reality sub-items of the larger request. Once both the processes are completed independently and the completion status is updated by each of the associated experts, the overall request will automatically be marked as completed and delivered to the client.” This parallelization is extremely rare in the computer technical support industry, mentioned the company spokesperson.