Leading Online Computer Support Company Completes Windows 8 Tech Support Integration

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After having declared the commencement of integration process of Windows 8 support with the rest of their technical support operation umbrella around two weeks back, iRepair.net announced the completion of the integration process. If the customer feedback of this attempt to bring multiple services under the same umbrella is found to be satisfactory and the revenue figures are found to increase driven by impulse buying, then the company will plan to integrate their online virus removal toolkit under the same umbrella, as per the company CTO, Siddhartha Kapoor.

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We shall now cautiously watch how the market, and especially our client-base, reacts to this integration.

After a shade more than two weeks from announcing the beginning of integration of the existing well-established technical support business vertical with the newer Windows 8 help provisioning, iRepair.net announced to have completed their integration today. The attempt made by the leading online computer support company was to integrate their newly established Windows 8 help with the rest of their tech support stack, which also includes support for other Windows versions. The announcement was made earlier today by Siddhartha Kapoor, the Chief Technical Officer (CTO) of the company, in a brief press meet.

Speaking to the reporters today, Kapoor expressed satisfaction about the speed at which the company could complete this integration. “We have proved once more that at iRepair.net, we implement what we commit to, and we implement fast,” said Kapoor in a confident manner. “We have now opened our integrated portal and the corresponding deeply tied business process vertical to our clients. With this implementation in place, our new and existing clients looking for Windows 8 support will now be easily able to access the other online computer support services that we offer. On the other hand, our major client-base that has been using our well-established technical support stack will also have an option to integrate Windows 8 support within the same support umbrella for a small additional fee. This provides us with significant cross-sell opportunities across the two packages that had been isolated from each other so far within our product sales and marketing division lifecycle management process.”

The move has come at a time when the SMB segment is recovering from a half-decade long financial crisis around the globe. Floating cash has started showing up, promoting the purchase of new computers and the new Windows 8 operating system in the upward direction. Business environment also is on its way to become more conducive, making both computer support services as well as providing Windows 8 help as relevant and timely exercises.

“We shall now cautiously watch how the market, and especially our client-base, reacts to this integration. If we see a substantially high number of positive responses, then we shall consider launching a semi-integrated or a fully integrated version of our online virus removal toolkit also within the same services portfolio umbrella,” said a company spokesperson. The response measurement will be quantified by two attributes, namely the number of customers that checkout the pair of existing services together from the integrated platform, and the gross revenue impact generated by the combined services umbrella.

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