iPod & iPhone Repair Leader’s Improved Website Allows Order Tracking, Faster Turnarounds, New Repair Services

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National Apple repair provider iResQ’s newly redesigned website—iResQ.com—offers significant improvements in usability and functionality. The new site features faster turnaround time by using automatically generated email labels, a more intuitive interface, and the capacity for customers to create personalized accounts for tracking orders. The new site also boasts new flat-rate repairs for the iPhone and iPod Touch.

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The new website represents wholesale improvements in the customer experience, from our shopping cart on the back end to the increased knowledge about their orders on the front end.

Now repairing an iPod, iPhone, MacBook/MacBook Pro or Sony PSP is easier than ever. A new website from iResQ gives users a cleaner look and improved functionality. The biggest improvements include faster turnaround time by using automatically generated email labels, unique customer accounts for self-tracking orders, and enhanced personalization of orders. Namely, customers can now add any comments or special requests when placing an order. iPod and iPhone users can choose if they want signature required upon return shipments (signature is always required for laptops and desktops).

The website’s new interface makes finding the appropriate service or part easier. The faster email label turnaround time happens as follows: Once a customer places an order with two-way shipping, a UPS pre-paid label will be automatically generated and emailed within minutes.

“The new website represents wholesale improvements in the customer experience, from our shopping cart on the back end to the increased knowledge about their orders on the front end,” says Brian Buffington, iResQ’s General Manager. “The new customization options make it easier for customers to convey and receive information about their repair as well as express communication preferences. Simple things like stating a preference to be contacted via phone or email can reduce the time they are without their vital iPod, iPhone or MacBook.”

With the new enhancements, customers may also:

  •     log in to individual accounts on the website to check exactly what is going on with their order as it is processed from beginning to end
  •     specify preferred contact method: email or phone
  •     add any comments or special requests to orders for better service experience and record-keeping
  •     get signature required upon return shipments for smaller items (signature is always required for laptops and desktops)
  •     receive quicker responses via email and phone operators during business hours
  •     opt in to automated e-mail updates (including tracking information) for shipped orders.

When iResQ’s MacBook repair service was featured by Charles Passy’s “Cranky Consumer” column in the December 3rd edition of the Wall Street Journal, there were some issues with his shipping label. The redesigned site’s order system resolves the previous imperfections with email labels.

In addition to the redesigned website, iResQ has also been working hard to bring customers some new flat-rate repairs. Same-day services are now available for the following issues:

The company also looks forward to providing its customary quality support to the upcoming Apple iPad product line, announced on January 27.

As always, due to high freight volume, iResQ shipping prices are a fraction of published rates. Customers can take advantage of its low rates, or ship devices using their own method if they prefer.

About iResQ:
iResQ, a division of ResQ Systems, L.L.C., is an Apple-Authorized Service Provider that repairs Apple computers and portable devices in addition to the Sony PlayStation Portable within a 15,000-square-foot commercial facility. Servicing Apple products since 1994, its team of dedicated, full-time technicians boasts years of experience and multiple Apple Certifications. They joined the Apple Authorized Service Provider network in 2008 and consequently provide Apple Warranty service as well as out-of-warranty repairs. The company has been "Customer Certified" by BizRate for over 8 years. Twenty-four-hour diagnostics and repair service cover the entire line of iPods, iPhones, Portable Macs, and Mac Minis. This includes the entire PowerBook G4 family, the iBook family, plus the MacBook and MacBook Pro systems, as well as all versions of the iPod except the iPod Shuffle. The company provides a standard 90-day warranty on all work performed, and free technical support on all repairs backed by a 30-day return policy with no restocking fees. iResQ cares about the environment and has a flexible recycling program in place.

iResQ is also an ideal solution for schools and computer repair shops. Its repair depot can handle large numbers of repairs quickly and efficiently, and it provides volume discounts.

For more information or to order repair services, call 1-888-447-3728 or visit http://www.iresq.com.

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Brian Buffington
iResQ
888-447-3728
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