iService captures key EventSentry notifications and manages the resolution process,” said Scott Whitsitt, founder and CEO of One-to-One Service.com. "It provides a flexible and easy to use system for the incident to resolution process."
Champaign, IL (PRWEB) December 20, 2011
One-to-One Service.com® announced today that it has successfully integrated its iService customer interaction solution with the Netikus EventSentry monitoring application. The integrated offering allows customers to take advantage of the award winning EventSentry monitoring system, and utilize iService to manage the incident to resolution process.
A new iService® Scripting Language allows users to quickly develop web-based interfaces that interact directly with an iService system, whether it’s hosted in the One-to-One Service.com OnDemand environment or run at the customer’s location. These interfaces allow the EventSentry monitoring agents to create tickets directly within an iService system for follow up and to create an audit trail for IT governance purposes.
“iService captures key EventSentry notifications and manages the resolution process,” said Scott Whitsitt, founder and CEO of One-to-One Service.com. “It provides a flexible and easy to use system for ensuring every incident is addressed and properly documented. And it extends beyond event management to cover other aspects of IT compliance such as software change management, documenting system security, and operations.”
“Release 2.92 of EventSentry provides the ability to generate notifications via an HTTPS action,” said Ingmar Koecher, President of NETIKUS.NET ltd. “We’re excited about the opportunity to leverage help desk solutions like iService to create a best-of-breed security incident and even management solution that’s affordable.”
About NETIKUS.NET ltd
NETIKUS.NET ltd develops EventSentry™, a comprehensive real-time event log, system and network monitoring solution. EventSentry helps customers meet their compliance requirements as well as prevent business outages with its powerful server health, network and environment monitoring components. The extensive software and hardware inventory capabilities in EventSentry provide additional value to its users. EventSentry is backed by excellent support, and can be highly customized to integrate with virtually any environment.
Founded in 2002, NETIKUS.NET is a privately software company located in Chicago, IL. NETIKUS.NET ltd can be reached at 1-877-NETIKUS or on the web at http://www.netikus.net.
EventSentry is a registered trademark of NETIKUS.NET ltd.
About One-to-One Service.com
One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.