Elsinore Technologies Releases Version 5.0 of IssueNet Enterprise Issue Management Software

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Elsinore Technologies, developer of IssueNet enterprise issue management software, today announced the release of IssueNet 5.0. IssueNet issue management software is commonly utilized for a variety of applications including: IT help desk, customer support, software defect tracking, IT change management, and generalized enterprise issue tracking.

Elsinore Technologies has developed issue management and tracking software for 13 years.

IssueNet is truly a system that can be customized to the specific needs of each business group and deployed across an organization. IT, Customer Support, QA, Sales and Marketing, Operations, and Engineering can all benefit from tracking and processing issues in a structured, organized way.

Elsinore Technologies, developer of the IssueNet enterprise software solution for issue management, today announced the release of IssueNet 5.0.

"IssueNet 5.0 represents the latest chapter in our quest to provide the best enterprise-grade issue tracking and management system on the market," said Jake Morgan, CTO of Elsinore Technologies. "IssueNet is truly a system that can be customized to the specific needs of each business group and deployed across an organization. IT, Customer Support, QA, Sales and Marketing, Operations, and Engineering can all benefit from tracking and processing issues in a structured, organized way."

Version 5.0 consolidates and streamlines the array of features that have been introduced during the two years since the release of IssueNet 4.0. The user interface received an overhaul, along with improvements to workflow and user notifications. The existing help system was also enhanced through the introduction of a wiki-based web help system, which ensures the most up-to-date resources and tutorials are instantly available to all users. Improvements to the core solutions for defect tracking, help desk, and IT change management also ship with Version 5.0.

IssueNet 5.0 represents over 2 years of cumulative improvements to the award-winning IssueNet issue management platform. Since version 4.0, which hit the street in January of 2006, IssueNet has undergone significant enhancements to core functionality as well as user interface improvements. Over the years and multiple point releases, Elsinore has developed an industry-leading lineup of out-of-the-box integrations to Microsoft productivity software and pre-packaged solutions for common issue management applications.

Tight integration to Microsoft products has been a core component of Elsinore designs since the company's founding in 1995. IssueNet 5.0 boasts the most expansive and complete line of integrations to date: including Microsoft Outlook, Microsoft Project, Microsoft Exchange Server, and Visual Studio. These integrations couple IssueNet with common productivity tools to make enterprise issue management and tracking an integrated part of the daily routine - not an activity outside it. "Making issue management an unobtrusive part of the user's work environment is critical to the successful deployment of an enterprise issue management system," said John Lockhart, IssueNet Product Manager. "In addition, the integrations allow data such as email messages from Microsoft Outlook or tasks from Microsoft Project to flow easily into IssueNet, where they can be tracked and resolved effectively."

In addition to the line of integrations, there are now several pre-packaged issue management solutions: Defect Tracking with IssueNet Intercept™, Help Desk with IssueNet Assist™, IT Change Management with IssueNet Oversight™, and Custom Solutions with IssueNet Asterisk™. Solutions contain best practice workflows, sample forms, and notification templates. Pre-packaged solutions make it easy to get going right from the start, while IssueNet's virtually unlimited customization options allow an organization to refine the issue management system to exact specifications.

Live, webinar demonstrations of the software are conducted throughout the week and can be scheduled on the Elsinore website.

About Elsinore Technologies
For 13 years, Elsinore Technologies, Inc. has been a leading provider of issue management and defect tracking software. Powerful workflow abilities, tight integrations, and extensive customizability has made IssueNet the solution of choice for over 3000 companies worldwide.

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