On Demand IT Service Management Solutions Leader InteQ/InfraDesk Included in Leading Industry Analyst's Firm Hype Cycle for IT Operations Management

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InteQ/InfraDesk listed as sample vendor in Hype Cycle for IT Operations Management in SaaS Tools for IT Operations category

As more and more enterprises identify the short-term and long-term advantages of accepting SaaS within their environments adopt this model, we feel the widespread demand will rise.

InteQ, a leading provider of On Demand IT Service Management, today announced that Gartner, Inc., has included InteQ/InfraDesk as a sample vendor in the Gartner Hype Cycle for IT Operations Management. InteQ/InfraDesk was referenced in SaaS Tools for IT Operations category.

“We feel that InteQ’s inclusion in the Gartner Hype Cycle for IT Operations Management is confirmation that IT organizations are now identifying SaaS solutions as a way to reduce costs and improve efficiencies without losing the functionality they are accustomed to with on-premise software,” stated Santhana Krishnan, Chairman and CEO, InteQ. “As more and more enterprises identify the short-term and long-term advantages of accepting SaaS within their environments adopt this model, we feel the widespread demand will rise.”

According to Gartner, “growth in the acceptance of SaaS as a licensing model in the software industry as a whole, plus the use of the Web-only client for IT operations management tools — especially IT service desk, resource capacity planning and end-user monitoring tools — will ensure that this model becomes pervasive in IT operations management. For IT organizations that are experiencing budget constraints, SaaS solutions that are paid for monthly or quarterly and that come from the operating budget can be a viable alternative to a large capital software purchase.”*

The study continues to state, “SaaS offers new options for IT organizations to purchase, implement and maintain the IT operations management tools in their environment. More choices will enable IT organizations to become more agile, utilize IT budgets more appropriately and gain more flexibility with vendor negotiations. Implementation time frames should also be faster, leading to a faster payback.”*

InteQ has implemented InfraDesk in enterprises and service providers globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.

InfraDesk - ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service management solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

*Hype Cycle for IT Operations Management, July 12, 2010

About InteQ

InteQ is a leader in On Demand IT Service Management. InteQ has leveraged the IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies to develop a Software-as-a-Service (SaaS) service management solution, InfraDesk that dramatically reduces the total cost of ownership, offers the fastest time to production and the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio that includes InfraDesk - an ITIL SaaS Service Desk, “itSMF Innovation of the Year” award-winning ITIL online training and ITSM consulting. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.

About The Hype Cycle

The Hype Cycle is copyrighted, 2010 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

InteQ Corporation, InteQ, InfraDesk and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.


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Christina Pappas
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