Local IT Company Saves City of Prosper, TX, from IT Infrastructure Failures

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NCC Data worked with the City of Prosper to increase network uptime, data sprawl and connectivity between departments.

IT Outsourcing in Dallas

IT Outsourcing in Dallas

As one of the fastest growing municipalities in North Texas, Prosper is constantly facing new challenges when it comes to increasing network uptime and helping its employees be more productive and efficient--all while building an infrastructure that will remain current and preventing over-spending in tough economic times.

Being a rapidly growing community requires attention to detail when planning for the future. This is especially true when bringing municipal departments together in order to share data and resources while maintaining an efficient IT infrastructure.

The Town of Prosper was struggling with:

Connectivity between Town Departments – Inconsistent data links between buildings or departments limited productivity and resource sharing.

Migrating from POP3 Email to a Virtualized MS Exchange solution

Multiple Domains – Each Prosper department was independent from each other, causing multiple domains and enormous user profile issues.

A requirement to begin an entirely new 911 Dispatch operation necessitating in-depth IT assistance.

Data Integrity & Data Sprawl – Backups were inconsistent and often corrupted.

No effective support – Inconsistent response times and a reactive approach to support was hindering productivity.

Hardware & Software Inconsistencies – Multiple hardware platforms and out of date software applications caused server crashing and application issues

Network Security – Enterprise level security was out of date or left gaps making the system vulnerable to attacks from outside AND inside the Prosper network.

After an initial assessment and after meeting with Prosper’s Town Manager and Finance Director, a phased plan was put into place to stabilize & increase performance across the Prosper network:

Prosper’s New IT Department – NCC Data assumed the role as IT Department for the Town of Prosper by assigning a team of Engineers & Technicians to support every aspect of the IT Network and providing a 24/7/365 proactive approach to network management--meaning the team would identify and prevent issues before they happened instead of only fixing them after the fact.

Productive & Efficient – NCC Data provided a dedicated team for Prosper employees to obtain help for anything from Desktop Support and Network Printer issues to Server Virtualization and Hardware Refresh Cycles, increasing network uptime and increase productivity across all of the Town’s departments.

Data Consolidation & Backup – NCC Data implemented a new SAN (Storage Area Network) as well as an offsite/online backup solution in order to provide an efficient way to recover from network or natural disasters.

Lower Costs – By outsourcing IT services, Prosper was able to save the cost of hiring at least two full-time employees to manage the network.

NCC Data has grown to one of the top independently owned IT services and communications companies in the Dallas-Fort Worth Metroplex.

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Eric McGehearty
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