Convergent Communications Expands Service Offerings for Price Conscious Businesses

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In today’s economy some businesses are reluctant to invest heavily in upgrading communication systems, which is why Convergent Communications is focusing efforts on supporting existing systems.

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St. Louis-based phone, data and video solutions provider, Convergent Communications, expands its service offerings for businesses looking to maintain their existing Nortel systems. Although the typical push in the IT industry has been to scrap older systems and forklift in an entirely new solution, Convergent Communications offers their clients an alternative. Recognizing the need for businesses to maximize the proficiency of current Nortel systems, Convergent is stressing the value of keeping their dependable cost effective systems to improve the bottom line.

“The myth that older Avaya (Nortel), platforms are unsustainable simply isn’t true,” said Ian Breckenridge, General Manager at Convergent Communications. “They are not only relevant in today’s environment, but upgrading and maintaining these systems is just good prudent business. Although Convergent partners with Avaya, Shoretel and Polycom, maintaining and monitoring these Nortel systems is our fastest growing business.”

Convergent Communications is attracting new customers who want to stay with their current Nortel phone system and other Nortel/Avaya platforms but are having difficulty finding authorized Avaya/Nortel dealers in St. Louis and the surrounding area. To support the move, Convergent has upgraded its monitoring capabilities and expanded the capacity of its Network Operating Center (NOC) through its IRISnGen, the heart of their monitoring capabilities.

Regardless of the type of Nortel system (SIP or VOIP voice system, router, gateway or peripheral device) companies wish to manage, Convergent can now offer a full range of monitoring services for the Enterprise or SMB customer. In addition to these system upgrades for Nortel products, Convergent is also offering a variety of managed IT services for business continuity, network security, application management and third party reporting.

With the economy being the prevailing third-man in the room in recent IT negotiations, gone are the days of discarding dependable network equipment just because something new is available. Convergent Communications offers it’s customers, with mature equipment, the alternative to stay with their dependable existing system and migrate to a new solution when the economy improves.

About Convergent Communications
Convergent Communications has been serving large, medium, and small businesses around the St. Louis area with the latest in business phone systems, video conferencing systems and data networks for more than 10 years. Finding the right communication solution for businesses is what they do best. Strong partnerships with Avaya (Nortel), Radware, PolyCom, Sonicwall, Palo Alto and many others allow Convergent Communications to provide the best solutions for customers. The company is headquartered at 18069 Edison Avenue, Chesterfield, Missouri, 63005. Contact Convergent Communications directly at 636-449-5555 or visit their website at to learn more about their solutions and services.

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Jill Corrigan
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