Many of our customers have expressed the desire for us to increase the scope of our support offerings — more platforms, more operating systems, more vendors…more choices
Cary, NC (Vocus) October 27, 2010
Consonus announced today they will now offer expanded technical support for additional hardware platforms to include IBM, Dell, and Sun platforms running Solaris, Linux, and Windows. This comprehensive support program, Consonus MultiCare Hardware Support Services, will cover servers and storage systems regardless of manufacturer or age — even end-of-life systems.
“Many of our customers have expressed the desire for us to increase the scope of our support offerings — more platforms, more operating systems, more vendors…more choices,” said Director of Customer Care Lee Whitaker. “We did just that with the MultiCare program, and are very excited to be able to provide this level of support for our customers.”
Though technical support coverage has expanded, Consonus will continue to provide the same award-winning customer care the company is known for throughout the IT industry: single-source accountability for hardware, software, and third-party peripherals, quick resolution times, and consolidated contract management.
“This addition to our support offerings provides the same outstanding benefits, plus more coverage to address the entire IT environment,” said Consonus President Bob McCarthy. “Our customers can now consolidate all of their multivendor maintenance needs into one simplified technical support solution.”
Along with hardware maintenance for IBM, Dell, and Sun, Consonus also supports Hewlett Packard (HP), NetApp, Oracle, and Symantec/Veritas. Consonus Customer Care specializes in solving technical issues for complex heterogeneous environments. Recently, Consonus scored a 96% case resolution rate from the latest audit conducted by Symantec.
About Consonus Technologies, Inc.
Consonus Technologies is a leading national provider of IT Consulting and Infrastructure, as well as Managed Services. Based in Cary, NC, Consonus offers a comprehensive suite of technology services and support while providing customers with solutions that address data center efficiency, disaster recovery, data protection, and virtualization. Visit Consonus Technologies on the Web at http://www.consonus.com.