InteQ 'ITSM in 30 Webinar' Addresses How InfraDesk Is Used to Audit Compliance Through Process Automation

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Vernon Palango, InteQ’s ITSM Practice Manager, and Dave Lemaire, Director of IT for Eastern Mountain Sports, will discuss how to use a Service Desk to automate processes and ensure successful audits thereby meeting compliance and IT governance objectives

itSMF Innovation of the Year

InteQ, a leading provider of On Demand IT Service Management , today announced a complimentary webinar that will address how enterprises are using a service desk application to meet compliance and control objectives. The webinar entitled ‘Beyond Service Desk – Compliance and Control Automation’ will take place on Tuesday, July 20th 2010 at 1pm ET. To register, please visit

IT organizations today are challenged with meeting corporate audit requirements efficiently and successfully. In addition, Service Desk implementations are not viewed as a source to meet requirement efforts but they can make a difference between a successful audit and an unsuccessful one. So how do IT organizations automate processes, ensure proper data is captured and produce accurate reports during an audit? Attendees will gain knowledge of how InfraDesk assists with compliance and control efforts by automating processes and requiring users to enter key data essential to maintain compliance. Keynote speaker for the session, Vernon Palango, ITSM Expert and Principal Manager for InteQ, will be joined by the Director of IT Services, Dave Lemaire, from Eastern Mountain Sports who will present a case study discussing how his organization uses InfraDesk to ensure compliance.

“As the fourth session in our ITSM in 30 webinar series, I am extremely excited about this presentation. We often talk to IT leaders who are challenged with demonstrating how IT is assisting corporate meet compliance and audit requirements. IT organizations often have to endure laborious processes to create compliance and audit reports,” said Bradford Winkler, Vice President of Sales and Marketing, InteQ. “With this webinar we wanted to share how our customers have leveraged an existing service desk application without any additional cost to extend beyond IT service management. Using InfraDesk, SaaS ITIL Service Desk , customers have automated critical business processes to ensure users adhere to compliance requirements. In addition, InfraDesk is used to create automated audit related tasks on a periodic basis and assigned to appropriate people for completion.”

The ‘ITSM in 30’ Executive Webinar Series was launched to provide thought leadership through leading analysts and senior IT executives to share practical experiences aimed at helping IT professionals advance IT Service Management objectives. InteQ has been providing on demand IT service management solutions to global organizations for more than a decade and has shown a commitment to addressing market needs with innovative services and solutions that help IT organizations achieve their highest performance. The company has been recognized by Inc 500, Deloitte fast 50, itSMF and the American Business Awards for their innovative solutions.

Vernon Palango leads the IT Service Management Consulting and ITIL Training practice at InteQ. In this role, Vern delivers advisory services and consulting to InteQ customers and is the Course Director for InteQ's accredited ITIL training curriculum. Over the past several years, he has managed external customer and IT process consulting engagements utilizing ITSM/ITIL practices. He is certified as ITIL Service Manager (IT Master/ITIL Expert) V2/V3 and is certified by the Information Systems Examination Board (ISEB).

InteQ has implemented InfraDesk in enterprises and service providers globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.

InfraDesk - ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ

InteQ is a leader in On Demand IT Service Management. InteQ has leveraged the IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies to develop a Software-as-a-Service (SaaS) service management solution, InfraDesk that dramatically reduces the total cost of ownership, offers the fastest time to production and the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio that includes InfraDesk - an ITIL SaaS Service Desk, “itSMF Innovation of the Year” award-winning ITIL online training and ITSM consulting. For more information, visit or contact 888.4IT.MGMT.

InteQ Corporation, InteQ, InfraDesk and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.


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Christina Pappas
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