InteQ to Launch InfraDesk 5.1 and InteQ SaaS Assurance Program at the 2010 Help Desk Institute Conference & Expo

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InteQ SaaS Assurance Program and InfraDesk 5.1 to be debuted at HDI 2010 Conference

We were extremely impressed by the members of the Help Desk Institute last year in addition to the interest expressed in our solution, InfraDesk, that we just had to make an appearance again this year

InteQ, a leading provider of On Demand IT Service Management, will be joining nearly 100 other vendors that will exhibit at the 2010 HDI Annual Conference & Expo which will be held at Shingle Creek Resort in Orlando, FL March 16th-19th. The company will be providing live demonstrations of InfraDesk, ITIL SaaS Service Desk, during exhibition hours to attendees who are interested in learning more about a service desk solution that offers rapid implementation, accelerated adoption of ITIL best practices and the lowest total cost of ownership (TCO).

The HDI Annual Conference & Expo is the world’s largest and most respected industry event for IT help desk and service and support professionals. HDI 2010 exhibitors will feature the latest solutions for IT and help desk support, external technical customer support, customer service, CRM, email management, network monitoring, web-based support, telecommunications, knowledge management, customer satisfaction measurement, self-help and self-healing technologies.

Vernon Palango, InteQ’s ITSM Practice Manager, will be presenting a conference session on Thursday, March 18th title ‘Bridging the Gap Between Tools and Processes’ in which he will provide attendees with a method to map processes to workflow. Also taking place on Thursday, InteQ will be presenting at the HDI Launch Pad in the exhibitor hall. The topic will be an extension of Vernon’s session with the addition of how the methodology works using InfraDesk.

Just announced earlier this month and making its official debut at the HDI Conference is the InteQ SaaS Assurance Program. The InteQ SaaS Assurance Program provides IT organizations with the ability to eliminate implementation risks, validate tool capabilities and demonstrate value to the business by implementing InfraDesk ITIL SaaS Service Desk within the enterprise. Using a staging or live production instance, InteQ will use active data, including workflows from the client’s environment, to show a true depiction of how the service desk application will work on a day-to-day basis. The first of its kind to be offered by a service desk application provider, this program truly takes the sandbox experience to the next level.

Since the company’s inaugural appearance at the 2009 HDI Conference, InfraDesk has won numerous awards including the America Business Awards Stevie for ‘Best New Product – Software-as-a-Service’ and the Best of SaaS Showplace (BoSS) Award. In addition, InfraDesk is used by enterprises worldwide to support both internal and external customers.

“We were extremely impressed by the members of the Help Desk Institute last year in addition to the interest expressed in our solution, InfraDesk, that we just had to make an appearance again this year,” said Bradford Winkler, Vice President, Sales and Marketing, SaaS Solutions. “Since last year we have won numerous awards for our ITIL SaaS Service Desk solution, welcomed more customers to our growing list of satisfied fans and are releasing the latest version at the conference. In addition, we just announced an industry first; the InteQ SaaS Assurance Program which enables prospective clients to test a production instance of InfraDesk with their data and workflows eliminating all implementations risks before purchasing the solution.”

The Conference and Exhibition will take place March 16-19th at Single Creek Resort in Orlando, FL. InteQ will be located in Booth #311 and will be hosting live demonstrations of InfraDesk during exhibition hours. For more details on the Annual HDI Conference and Expo visit .

InfraDesk - ITIL SaaS Service Desk:
InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ:
InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of Remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit or contact 888.4IT.MGMT.

About HDI:
HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

InteQ Corporation, InteQ and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.


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