We selected the CosmoCall platform because of CosmoCom's unique experience with moving many different types of media signals through a call center
Melville, NY (PRWEB) February 25, 2009
CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that its CosmoCall Universe™ contact center platform has been deployed throughout the state-of-the-art Video Monitoring Center at Iverify, an innovative security and customer care company. CosmoCall Universe strengthens Iverify with an all IP software platform that broadens the number of ways customers can contact Iverify's Video Monitoring Center for assistance to include telephone, email, voicemail, fax, web chat, and web-based audio and video.
Iverify's monitoring center known as "The I" houses a team of specially-trained Protection Specialists who respond around the clock to issues ranging from operational audits to emergencies requiring immediate intervention, including reaching out to law enforcement for instant response. CosmoCom's partnership with Iverify improves the Protection Team's ability to manage the complex multi-channel communication methods used in today's marketplace.
"We selected the CosmoCall platform because of CosmoCom's unique experience with moving many different types of media signals through a call center," said Mike May, President and Chief Executive Officer of Iverify. "Their extensive experience with different signals, especially video, enables us to address events coming into The I via everything from phone calls and email to motion detectors and DVRs."
"Organizing our inbound communications using this intelligent platform is the most effective way to quickly get every event to the right Protection Specialist at the right time, allowing us to respond to a customer's issue with the care they need, when they need it," added May. "CosmoCom's critical technology improves our overall customer service, increases our ability to intervene in security situations in real-time and further protects people where they live, work and play."
"Iverify recognized the value of our multimedia capabilities in their particular application and found that it was easy to integrate our system into their environment," said Ari Sonesh, CosmoCom's CEO and Chairman. "We are always delighted to see customers like Iverify apply our system in creative, innovative ways that help their businesses."
Iverify is an innovative security and customer care company that lives and breathes the protection of people so that they have safe places to shop and work. From its state-of-the-art video monitoring center, called The "I", Iverify uses breakthrough surveillance technologies that put virtual eyes, ears and voice commands in every corner of a business. Specially-trained Protection Specialists actively monitor local, regional and national locations to reduce loss from internal theft, shoplifting and robbery, creating more secure environments, happier, more productive employees, and stronger, more profitable businesses. More information is available at http://www.iverify.us.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.