Implementing ITIL best practices for customer service and support
Newport Beach, CA (PRWEB) June 15, 2006
LiveTime Software, a leading provider of J2EE based Service Management software, has been invited to present to the 7th annual IT4BC Conference, to be held at the University of Northern British Columbia, June 15-16.
Dr. Darren Williams, Founder and CEO of LiveTime Software, will present on the topic “Implementing ITIL best practices for customer service and support,” drawing on the real-world challenges of LiveTime customers to illustrate his presentation.
The IT Infrastructure Library (ITIL) defines a set of best practices for service and support. Williams’ talk will outline what ITIL is about and focus on the 5 key business processes—Incident, Problem, Change, Service Level, and Configuration Management—and how they can be used to provide support services in an education environment. LiveTime has developed its customer service and support products with a clear understanding of the specific challenges facing organizations that provide support in the educational environment, and has built a strong customer base in this market.
About IT4BC 2006
The 7th Annual IT4BC Conference, will be hosted by UNBC on June 15 - 16, 2006 at the Empire Landmark Hotel, Vancouver. The conference will bring together colleagues from most of the post-secondary institutions across the province to share ideas, experiences and lessons they have gained. Previous conferences were hosted by Kwantlen University College (2000, 2001), University College of the Fraser Valley (2002), Capilano College (2003), Vancouver Community College (2004) and British Columbia Institute of Technology (2005). They were extremely popular for both sponsors and attendees. Last year’s participants included 29 sponsors and 250 attendees from 25 educational institutions.
For more information visit: http://oak.kwantlen.ca/apps/it4bcconf2006.nsf
About Dr. Williams
Darren Williams is Founder and CEO of LiveTime Software. Dr. Williams drives the corporate direction and vision. Since its foundation, Dr. Williams has led the company's expansion into several key markets within the UK, Europe and Australia. With 300% year over year growth, LiveTime has quickly become a leader in the service management industry and has overtaken the competition with its technology leadership and adoption of open standards. Dr. Williams holds a Ph.D. from the University of Melbourne.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.