Tech Analyst Jeff Kagan on AT&T Eliminating Wait Time at Stores

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There are often lines at AT&T stores, but now you can make an appointment. Technology Industry Analyst Jeff Kagan is available to speak with reporters, or may be quoted through this release.

Jeff KAGAN, Industry Analyst

Technology Industry Analyst Jeff Kagan is available to speak with reporters, or may be quoted through this release.

AT&T announced their retail stores now let customers schedule an appointment when they visit so there is no more wait.

Principal analyst Jeff Kagan comments on this story.

"If you have been an AT&T or AT&T Mobility customer then you have noticed the lines at the stores. AT&T stores are often busy. That meant the average customer never knew if they would have to spend time waiting to be taken care of," says Wireless Analyst Jeff Kagan.

Now AT&T has solved that problem with appointments. Customers make an appointment for a convenient time, show up, and are taken care of.

“Customers should love this. No more waiting. This is an idea I can see spreading to other carriers in the industry as well. This puts customers back in control of their time and their lives. That’s good and bad. Good for AT&T and growth, but bad for customers who don’t have time to wait,” says Jeff Kagan.

According to the AT&T announcement, "Simply visit and choose the store nearest to you, or click “Make appointment” when you’re looking up store location information. One of our store or call center representatives can also help you schedule an appointment."

About Jeff Kagan

Jeff Kagan is an Industry Analyst who is regularly quoted by the media over 25 years.

He offers comment on wireless, telecom and tech news stories to reporters and journalists.

He is also known as a Tech Analyst, Wireless Analyst, Telecom Analyst and Principal Analyst depending on the focus of the story.

He follows wireless, telecom, Internet, cable television and IPTV. He also follows the wider and more general consumer electronics and technology space.

Visit his website at to learn more and for disclosures.

Reporters: Jeff Kagan sends comments by email to reporters and the media. If you would like to be added to this email list, please send a request by email.

Clients: Call or email Jeff Kagan to discuss becoming a client. Kagan has worked with many companies over 25 years as consulting clients.

Contact: Jeff Kagan by email at jeff(at)jeffKAGAN(dot)com or by phone at 770-579-5810.

Kagan is an analyst, consultant, columnist and speaker.

Twitter: @jeffkagan

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