“With Jinfonet’s professional training and support, it is easy to create the desired reports and dashboards,” said Arcadio Roselli, CEO of SEC.
Rockville, MD (PRWEB) March 31, 2011
Jinfonet Software, a leader in Java reporting, today announced reporting solutions for Service Evaluation Concepts (SEC). A Customer Experience Management industry leader, SEC performs market research with over 250,000 panelists, utilizing field force to gather customer touchpoint experience intelligence. With custom designed surveys for auditing the experience, SEC requires ad hoc reporting to deliver data visualization to clients, accessing a fully normalized data structure that allows reports to be leveraged across all of their projects.
Formerly using a prominent reporting solution, SEC switched to JReport because of a need for enhanced dashboards to demonstrate business analytic data directly with their clients. The former solution proved difficult in finding competent help to create the reports and could not support SEC’s need for customizable dashboards. The total cost of ownership was economically inefficient and produced a negative ROI. “With Jinfonet’s professional training and support, it is easy to create the desired reports and dashboards,” said Arcadio Roselli, CEO of SEC.
SEC maintains all intelligence information via Microsoft’s SQL Server DBMS. As data compounds, SEC is able to thoroughly report on Key Performance Indicators (KPI’s) and determine how they affect company financial metrics, thus helping to ensure that customer’s brand value proposition is aligned with real life customer experiences.
Not only does SEC plan to replicate the exact former reporting template for an uninterrupted transition into JReport’s service, they also plan to utilize JReport’s customizable dashboards to improve their former system for a more visual data delivery. With JReport, SEC will be able to better convey survey results and directly improve their service offering and value proposition.
SEC especially values JReport being 100% Java and standards based, so that they will be able to utilize this product from mobile platforms like smartphones and the iPad while maintaining platform independence on the reporting server. With this capability, SEC customers will be able to view reports and dashboards on their new mobile platform called “Smart Agent.”
In addition to on-site customer experience management, SEC also provides social media monitoring. With JReport, SEC will be able to provide extensive visual reports to clients that drill into all aspects of online reputation and branding.
“With JReport, we bring financial metrics into an easy reach for constituents, whether they are research participants, client users or executive management teams,” said Roselli. “JReport clarifies the existing data and allows us to further present how it is impacting our clients’ businesses.”
About Jinfonet Software
Jinfonet Software is the leading provider of embedded reporting solutions for enterprise applications. JReport, the company's flagship product, is a Java-based reporting solution that can embed seamlessly into any Java application, leverages Java EE standards, and delivers interactive reports via the web. JReport's intuitive design and deployment tools make report creation, review, distribution and ad hoc reporting fast and easy. JReport is in its 10th release cycle and is employed by hundreds of thousands of end-users at more than 10,000 installations worldwide.
More information on Jinfonet Software and JReport is available online at http://www.jinfonet.com.
About Service Evaluation Concepts (SEC)
SEC provides powerful & effective Customer Experience Optimization tools and resources to some of the best known brands in the world. Our unique and custom tailored services enable clients to manage the customer experience at every touchpoint.
Our comprehensive suite of tools delivers a complete picture of organizational performance to your desktop. By combining knowledge about employee behaviors, customer perceptions, competitive intelligence, and financial performance, we help you measure, manage and monitor the key performance indicators that matter most for your business, and pinpoint actionable opportunities to increase satisfaction, build loyalty and improve your bottom line.
More information on Service Evaluation Concepts, please visit http://www.serviceevaluation.com