iQor CEO Vikas Kapoor Presents at Milken Institute Conference : Predicts Headwinds for Indian Services Sector

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Vikas Kapoor (http://iqor.com/CEO_bio.html), president and chief executive officer of iQor, Inc. (http://www.iqor.com) - a premier provider of call center services - was invited by the Milken Global Institute to address more than 3,000 leaders from 60 countries working in business, government and philanthropic organizations at the Los Angeles conference.

One has to question whether this talk of moving to the high end is a matter of sour grapes on the part of Indian companies that increasingly find it difficult to compete in their initial market

Mr. Kapoor was part of a panel focused on "The Rise of India," which explored a wide range of issues pertaining to the recent growth of the Indian economy and the challenges it faces in the future. Asked whether the torrid growth of the Indian services sector is likely to continue, he remarked: "While I'm bullish about the sector over the long run, it certainly faces headwinds in the next few years."

Mr. Kapoor went on to explain that the strengths that initially triggered explosive growth—plentiful skilled labor, low costs, and an absence of serious competition from other countries—are all currently under pressure. "Costs in India are now often higher than in the United States, middle management is quite scarce and the Philippines has come on strong as a credible alternative to India," he said.

Asked whether companies in India should focus on "higher-end" services, he remarked that it was not clear that the grass was so much greener at the high end. "One has to question whether this talk of moving to the high end is a matter of sour grapes on the part of Indian companies that increasingly find it difficult to compete in their initial market," he commented.

Born in India, Kapoor is now a well-respected business leader in the U.S. He heads up one of the world's largest call center companies.

About iQor

iQor (http://www.iqor.com) provides call center services to some of the best-known companies in the world from 20 Centers of Excellence in five countries and four continents. iQor's 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.

Editor's Note: An audio file of "The Rise to India" panel is available at http://www.iqor.com.

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