By automating our IT support function and providing remote assistance, we have dramatically shortened our support cycle from seven days to just 24 hours.
St. Helier, Jersey (PRWEB) January 29, 2009
Kaseya (http://www.kaseya.co.uk), the leading provider of information technology (IT) automation software for public and private sector organisations, today announced that Liverpool Women's NHS Foundation Trust, a provider of women's health services, has dramatically improved IT support for its 1,600 employees using the Kaseya IT automation platform. Kaseya has enabled the Trust's IT team to centralise, simplify and automate support across five sites to increase the first time fix rate by 200% and deliver 99.9 per cent system availability. As a result, Trust employees can easily access vital patient data, hospital records and online services at all times to assist in the delivery of excellent patient care.
The Trust is Europe's biggest provider of women's health services and houses the region's largest neonatology unit and genetics laboratory. Its team of 12 technicians, responsible for delivering IT support services across the Trust, adopted the Kaseya IT automation platform to handle a growing amount of data, combined with increased information governance and security compliance required for storage of the data. The Trust initially piloted ZenWorks, but this required extensive staff training. In contrast, Kaseya was easy to use, offered a single web interface and was quick to deploy.
Using Kaseya, the Trust's IT technicians are able to monitor, manage and support more than 950 desktop PCs and laptops, plus servers and printers, through a single integrated web-based interface. IT tasks and procedures can be planned, controlled, analysed and automated remotely, so that patch management, asset management and network upgrades can be completed without negatively impacting day-to-day operations for the Trust.
According to Dr Zafar Chaudry, Director of Information Management & Technology, Liverpool Women's NHS Trust, the Kaseya IT automation platform has significantly boosted the efficiency of its IT department: "By automating our IT support function and providing remote assistance, we have dramatically shortened our support cycle from seven days to just 24 hours."
Chaudry adds, "On average, support issues are resolved in less than 10 minutes which maximises productivity for our technicians and also means that IT issues are remedied almost immediately so patient processing is not held up, helping our staff to meet government guideline targets."
Compliance with government regulations was a key factor in the Trust's decision to adopt the IT automation platform. Previously, auditing and updating across the network was an arduous task involving travel to every individual machine, but using Kaseya the IT team can remotely review all hardware and software on its network and perform patch management and network upgrades simultaneously, reducing the time taken to conduct audits from weeks to minutes. Kaseya's audit function is also used to create projections and predictions for hardware replacement, and new software roll-outs can be planned effectively to complement other upgrades. This approach has enabled the Trust to achieve compliance with ISO 27001 - 'Information Security Management' - vital when dealing with sensitive patient information and complying with data privacy legislation.
"Kaseya has transformed our IT support function, enabling us to manage increased information governance and security compliance, effectively handle the growing pressures placed on our IT system and also make significant cost savings," explains Chaudry. "A key factor in selecting Kaseya was the level of support we received during both the selection process, and deployment, continuing to the present day. The web-based platform has an intuitive interface and so required very little staff training, making deployment quick and easy. In just a couple of days we were up and running, enjoying the benefits almost instantly."
"The level of service that the Trust can now provide to its users has dramatically improved - engineers can respond to problems in a more strategic and efficient way, so that issues can be dealt with without having to resort to crisis management," comments Phil Sansom, VP EMEA Sales, Kaseya. "Remotely managing the complete infrastructure results in a more efficient process, meaning that the Trust can achieve the stringent targets set by the Government."
To find out more about the challenges faced by Liverpool Women's Foundation Trust and how the Kaseya IT automation platform has boosted efficiency, enabled cost savings and made IT an integral part of business processes and goals, visit the Kaseya website to download the case study or listen to Zafar Chaudry speaking at a recent Kaseya Webinar: Making the Case for IT Automation
Notes to Editors
Kaseya is a global provider of IT automation software for IT Service Providers and Public and Private Sector IT organisations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya's technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.co.uk/forms/free-trial.aspx
About Liverpool Women's NHS Foundation Trust
Liverpool Women's NHS Foundation Trust is Europe's Largest Women's Provider and has Europe's Largest Neonatology Unit and Genetics Laboratory. The Trust has a turnover of £85 million turnover and has 1600 employees across five sites.