Event I.T. Uses Kaseya to Streamline IT Support Services and Reduce On-site Visits by 80 per cent

Share Article

IT automation platform allows South African IT company to support larger customer base without hiring additional employees.

We focus on working with small businesses with limited or no in-house IT capability for whom reliance on their IT infrastructure is high, but budget is always a sensitive consideration

Kaseya, http://www.kaseya.co.za , a leading provider of information technology (IT) automation software for public and private sector organisations, today announced that Event Information Technologies (Event I.T.) has adopted its IT automation platform to deliver managed IT services to small business customers. By using Kaseya to centralise, simplify and automate network and systems support, the IT services company has reduced visits to customers by 80 per cent, enabling Event I.T. to support a much larger customer base without hiring additional engineers.

As the first phase of the deployment, Event I.T. is using Kaseya to centralise the management of more than 300 servers and desktops through an integrated, web-based interface. Constant systems monitoring, coupled with the automation of key procedures and tasks such as patch management, running virus scans and deletion of unwanted temporary files, is enabling Event I.T. to improve response times and minimise downtime for end users. Event I.T. intends to increase the number of supported devices to more than a 1000 computers over the next six months.

Kaseya's remote control also eliminates the need for engineers to travel to customer sites to carry out routine systems maintenance or fix problems, making Event I.T.'s operation highly efficient. By ensuring solid administrative procedures and IT policies, customer sites can be standardised as much as possible and therefore maintained and supported highly cost-effectively, with lower prices passed on to customers as a result.

"We focus on working with small businesses with limited or no in-house IT capability for whom reliance on their IT infrastructure is high, but budget is always a sensitive consideration," comments Willem Wessels, Managing Director, Event I.T. "Our model of billing by the hour, rather than task, meant the number of client sites we could support was determined by the number of staff we employed, and for clients the cost of outsourcing IT support didn't always stack up against taking it in-house."

"Using Kaseya we can manage all our customers' systems more completely, but with less effort and at a lower price, while also broadening our scope of value-added services to generate additional revenues," adds Wessles. "Implementation of the Kaseya platform was straightforward and the company provided us with valuable resources to assist with implementation and the transformation of our business to a managed services model."

Key features of the Kaseya IT automation platform for IT solutions providers include:

  •     Fully automated patch management
  •     Easy, powerful and comprehensive scripting for scheduling and automating tasks
  •     Automated, recurring and complete hardware inventory and software inventory and audits
  •     System monitoring and event alerts
  •     Secure remote control
  •     Comprehensive, integrated management reporting
  •     Powerful anti-virus and anti-spyware detection

Garth Hayward, Regional Manager Africa, adds: "The Kaseya IT automation platform fits perfectly with the South African market, as now more than ever small businesses need high quality IT services that are affordable and reliable. With solid administrative procedures and IT policies, Event I.T. was able to standardise its procedures and support each client in an effective manner. This allows the company to differentiate itself from competitors by offering clients higher quality services at a much lower cost."

About Event IT

Event I.T. cc is a Managed Services Provider focussed on providing I.T. infrastructure support to small and mid-sized businesses.

Event I.T. firmly believes that a well designed and well maintained computer network shall result in significant cost savings to the client. It further believes that to derive maximum benefit from a computer network, the client must be aware of the potential and capabilities of such a network. Event I.T. therefore provides appropriate, cost effective computer networking solutions and services, all of which are based on comprehensive consultation with clients. Performed by capable staff, installations and services are professionally and promptly delivered. It is our further aim not only to provide an innovative solution to the client's needs, but also to establish a sound understanding of the technologies involved as well as a lasting mutually beneficial relationship with the clients. The fact that 60% of Event I.T.'s customers have been with the company for longer than 5 years is proof that we take our mission statement seriously.

About Kaseya
Kaseya is a global provider of IT automation software for IT Service Providers and Public and Private Sector IT organisations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya's technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.co.za/forms/free-trial.aspx

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Gabriela Warren
Wildfire PR
+44 (0)20 8339 4420
Email >

Sean O'Connell
Kaseya International
0870 042 2360
Email >
Visit website