City of Kansas City, Missouri Goes Paperless with KCP&L Bills

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More than 1,300 city accounts now managed online, reducing the carbon footprint of both organizations

KCP&L Paperless Biling helps organizations with complex needs and records-retention requirements free up staff time formerly spent on sorting bills and opening envelopes.

The average American business uses enough paper to circle the globe 40 times each day. KCP&L and the city of Kansas City, Mo. are hoping to circle it at least one less time with KCP&L’s Paperless Billing program, available to government, commercial and residential customers.

“One of the city’s big initiatives is to go green, so it’s important for us to recognize that and participate where there’s an opportunity,” said Yolanda McKinzy, fiscal manager for the General Services Department in Kansas City, Mo.

While KCP&L Paperless Billing has been available to customers since 2003, the number of accounts the city owns added a layer of complexity that prevented them from gaining the full range of benefits associated with Paperless Billing and online payment.

McKinzy and her team responsible for processing accounts payable worked with KCP&L to identify an enhanced process that would address both the complexities of having 1,300 accounts and the records retention regulations cities must meet. The special features, such as searchable PDFs, developed for the city are now available online to all KCP&L government and commercial customers. Taking it a step further, the city stores their PDFs on CDs that are transferred to a records retention facility.

“Yolanda’s team created an effective model for requesting and managing paperless billing from our vendors,” said Charles Reese, Records Manager. “We’re encouraging other departments to look into opportunities to go green in this way.”

KCP&L customers can register for Paperless Billing online through Account Link and AccountLink Advantage, the secure, online account management centers for residential and business customers. Both give customers one-click access to billing information and transaction history, as well as customization options including the ability to schedule automatic monthly payments. AccountLink can be accessed anytime at http://www.kcpl.com in the “My Account” box.

“KCP&L Paperless Biling helps organizations with complex needs and records-retention requirements free up staff time formerly spent on sorting bills and opening envelopes," said Kevin Bryant, vice president of energy solutions for KCP&L. "As an added benefit, it supports our customers' desire to be more environmentally friendly.”

About KCP&L:
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at greatplainsenergy.com or kcpl.com.

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Clara Miller
KCP&L
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