WorldAPP Maintains Impressive 95 Percent Customer Satisfaction Rate

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Leading Online Survey Software Continues To Delight Users

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The results of our recent informal customer service survey confirm that our strategic initiatives, training processes and quality control practices have been immensely successful

A recent survey conducted by WorldAPP Inc. revealed that existing customers were overwhelming satisfied with the Key Survey experience and the company’s customer-centric support services. WorldAPP, the industry leader in online on-demand data collection and management technologies, places an ongoing emphasis on:

  •     developing technology solutions that are attractive, scalable and easy-to-use;
  •     delivering solutions to customers conveniently and expediently; and,
  •     providing fast and friendly response to inquiries and requests.

Launched on January 23, 2010, WorldAPP’s customer service survey asked all current customers to rate their experience with Key Survey and their satisfaction with WorldAPP support. Surveys were deployed, managed and tallied using the robust Key Survey web-based software solution.

Respondents expressed strong satisfaction in their overall experience with Key Survey, with 95.1 percent considering their experience good, very good or excellent. An impressive 93.2 percent also expressed strong satisfaction in WorldAPP’s support, with 47.3 very satisfied. WorldAPP conducts customer surveys, critically evaluating technical and customer support issues and incident reports to proactively address challenges and relentlessly boost performance.

“The results of our recent informal customer service survey confirm that our strategic initiatives, training processes and quality control practices have been immensely successful,” explains Cal Brown, WorldAPP CEO. “We’re pleased to see that our passion and enthusiasm have been well-received, and we remain committed to delighting our loyal customer base with innovative technology and friendly support in the decades to come.”

To this end, WorldAPP is also pleased to simultaneously introduce its new Proof of Concept service. Companies are now able to visualize the end-to-end experience and fully evaluate suitability prior to ever making an investment. Each Proof of Concept, which usually requires just two weeks to build, is schematically designed around the company’s own data and offers a proposed WorldAPP solution to address key challenges within their organization.

Visit http://www.keysurvey.com or call 781-849-8118 to learn more about WorldAPP or request a free customized Proof of Concept.

About WorldAPP
Founded in 2001, WorldAPP Inc. is a leading provider of flexible Web-based data collection, integration and presentation solutions. Fortune 1000 companies rely on WorldAPP to leverage customer, employee and market data and solve critical business problems. The company offers both turn-key products and rapid development of custom enterprise solutions based on its powerful CORE data collection engine. WorldAPP provides un-matched service and development expertise as well as Web-based applications, including Key Survey and Extreme Form. The company is headquartered in Braintree, MA with offices in Dallas, Kiev and London, and is recognized on the Inc. 5000 list, ranking among the top 100 software development companies for three consecutive years.

Contact Information
Olga Kurylenko
WorldAPP
http://www.worldapp.com
781-849-8118 ext. 8034

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Olga Kurylenko

781-849-8118 ext. 8034
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