"Being able to take advantage of leading cloud-based ITSM and knowledge management solutions enables us to deliver improved support to our users," stated Amy Cornelius, Help Desk Manager at Berry College.
Edison, NJ (PRWEB) September 18, 2012
RightAnswers, the leading global provider of self-service knowledge management solutions, has received BMC Technology Alliance Program (TAP) validation for the BMC Remedyforce Service Desk solution.
The RightAnswers Unified Knowledge Platform is delivered either on-premise or via the cloud, where it integrates with BMC Remedyforce Service Desk -- the market-leading IT Service Management SaaS (ITSM) solution.
“The RightAnswers integration is important to us as we transition to Remedyforce. As a long-time customer of RightAnswers, we have experienced the value that its knowledge management platform has brought to our support organization,” stated Amy Cornelius, Help Desk Manager at Berry College. “Being able to take advantage of leading cloud-based ITSM and knowledge management solutions enables us to deliver improved support to our users, reduce overall costs and keep knowledge management at the center of our support organization.”
The deep integration between RightAnswers and the BMC RemedyForce Service Desk solution provides organizations with the ability to incorporate knowledge management into their organizational workflow. The two-way interface between the RightAnswers Unified Knowledge Platform and BMC Remedyforce improves customer satisfaction and reduces the cost of doing so.
RightAnswers and BMC Software have been collaborating since announcing their strategic partnership in 2001 to offer joint, integrated solutions.
“We are excited about expanding our long-standing relationship with BMC and adding BMC Remedyforce to the list of products for which we are validated,” explained Jeff Weinstein, president and CEO at RightAnswers. “We look forward to helping BMC Remedyforce customers reap the benefits of making knowledge management a centerpiece to their support organizations.”
The RightAnswers Unified Knowledge Platform is available today. For more information, please visit https://communities.bmc.com/communities/docs/DOC-19561.
RightAnswers is the number one knowledge management and self-service solution provider and delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, visit rightanswers.com.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.