Holy Cross Hospital Selects Language Access Network to Provide a Comprehensive Language Services Solution

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Holy Cross Partnership with LAN Addresses Needs of LEP and Deaf/Hard of Hearing Patients

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Holy Cross’ dedication to their LEP and Deaf patients is abundantly clear. They understand that timely interpretation can make a difference in their patients’ lives, while improving outcomes and satisfaction, cost-effectively for the hospital.

Holy Cross Hospital has successfully implemented video interpreting services from Language Access Network (“LAN”). Looking for ways to better communicate with their patients, most of whom are non-native English speaking, the hospital turned to LAN’s innovative video and audio solution.

Martti (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing immediate access to high quality interpretation resources with one button simplicity and full mobility throughout the hospital. A revolutionary mobile device, Martti, provides an easy to use, on-demand qualified medical interpreter service using LAN’s dedicated HIPAA-compliant high-speed broadband network.

“I love it,” says Michael Driscoll, Manager of Guest Relations at Holy Cross. “It’s so much better than our previous phone service. To actually hear and see someone speak your own language is so comforting to our patients, especially here in South Florida where we have a large Spanish and Creole population.”

Targeted towards Limited English Proficient and the Deaf and Hard of Hearing patient populations, LAN provides its rapidly growing client base (more than 200 medical facilities nationwide) with around-the-clock access to the highest quality, trained interpreters available via our centralized video language centers. Using LAN’s industry leading services, hospitals have access to real-time video and audio interpretation capabilities in more than 200 languages, helping them improve operations, enhance financial performance and build trusted patient encounters through clear communication.

“Holy Cross’ dedication to their LEP and Deaf patients is abundantly clear,” said James Edwards, LAN’s Chief Executive Officer. “They understand that timely interpretation can make a difference in their patients’ lives, while improving outcomes and satisfaction, cost-effectively for the hospital.”

About Holy Cross Hospital
Holy Cross Hospital in Fort Lauderdale, Florida is a full-service, 571-bed, non-profit Catholic hospital, sponsored by the Sisters of Mercy and a member of Catholic Health East. Holy Cross is accredited by the Joint Commission and is the first hospital in Broward County to be designated a Magnet Hospital by the American Nurses Credentialing Center. The hospital’s many accolades include the 2008 and 2009 U.S.News & World Report "Best Hospital" ranking for Orthopedics, 2010-2011 U.S. News & World Report "Best Regional Hospital" for Orthopedics, Geriatrics, Urology and Gynecology services, and the 2009-2010 American Heart Association/American Stroke Association's Get With The Guidelines® Stroke Gold Plus Performance Achievement Award

More information is available at http://www.holy-cross.com.

About Language Access Network, LLC.
Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals.

More information is available at http://www.lan.us.

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Melissa Ludwikowski
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