Midland Memorial Hospital Improves Communication and Satisfies Patients with Language Access Network

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Midland Memorial partnership with LAN, aids LEP and deaf/hard of hearing patients.

Language Access Network Logo

Language Access Network Logo

We see a number of Chin and they prefer face to face communication, Many are young couples who are having children so it’s great to have a device that can move with them from labor and delivery to post partum to the nursery to pediatrics.

In an effort to comply with standards issued by Det Norske Veritas (DNV) and Culturally and Linguistically Appropriate Services, enhance communication and increase patient satisfaction, Midland Memorial Hospital has selected LAN’s innovative video and audio solution.

Martti (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing immediate access to high quality interpretation resources with one button simplicity and full mobility throughout the hospital. A revolutionary mobile device, Martti provides an easy to use, on-demand qualified medical interpreter service using LAN’s dedicated HIPAA-compliant high-speed broadband network.

Communication is critical at Midland Memorial Hospital considering the multitude of non-native English speaking patients it treats. “We see a number of Chin (an ethnic group in Burma) and they prefer face to face communication,” says Elsa Ward, the hospital’s Cultural Diversity Coordinator. “Many are young couples who are having children so it’s great to have a device that can move with them from labor and delivery to post partum to the nursery to pediatrics.”

Jody Ormsby, RN, a pediatric nurse at the hospital, recently used the system to help communicate with a mother whose infant suffers from a medical condition. “The mother really appreciated having someone available who could speak her language,” Ormsby says. “It is really nice to have something to enhance communication with our patients.”

Targeted towards Limited English Proficient and the Deaf and Hard of Hearing patient populations, LAN provides its rapidly growing client base (more than 200 medical facilities nationwide) with around-the-clock access to the highest quality, trained interpreters available via our centralized video language centers. Using LAN’s industry leading services, hospitals have access to real-time video and audio interpretation capabilities in more than 200 languages, helping them improve operations, enhance financial performance and build trusted patient encounters through clear communication.

“LAN is the only company I know of that has as many languages available in video,” says Ward. “It’s so easy to be hands free and not to have to pass it back and forth like the previous phone service. Plus, it’s a great tool for nurses needing to teach patients about diseases.”

About Midland Memorial Hospital

Midland Memorial Hospital, the only not-for-profit hospital in Midland County, Texas was established by prominent community leaders with one mission: "to make quality healthcare available to all residents of Midland County." Midland Memorial Hospital was built with funds donated by individuals, corporations and foundations as a nonprofit, community-based hospital, offering medical care to all Midlanders, regardless of their ability to pay.

The hospital opened its doors on July 11, 1950, as a community owned, 75-bed hospital, serving the nearly 22,000 people who resided in Midland County. Today, Midland Memorial Hospital has 204 active physicians on staff with 46 specialties represented and 320 licensed beds. As one of the area’s leading employers, the hospital employs over 1,600 area residents.

More information is available at http://www.midland-memorial.com.

About Language Access Network, LLC.
Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals.

More information is available at http://www.lan.us.

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Melissa Ludwikowski
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