Sampson Regional Medical Center Diminishes Complications by Improving Communication with Language Access Network

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Sampson Regional Medical Center’s Partnership with LAN Addresses Needs of LEP and Deaf Patients.

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Language Access Network Logo

The increased ability to communicate directly with each and every patient allows us to provide appropriate care that in many situations could help reduce complications resulting from a lack of communication.

North Carolina’s Sampson Regional Medical Center has successfully implemented video interpreting services from Language Access Network (“LAN”). Targeted towards limited English proficient and the deaf and hard of hearing patient populations, LAN provides its rapidly growing client base (more than 200 medical facilities nationwide) with around-the-clock access to the highest quality, trained interpreters available via our centralized video language centers.

The newly formed partnership, according to Carl Gryczynski, Director of Materials Management and Logistics Analyst, is one that will benefit the hospital greatly.

“The increased ability to communicate directly with each and every patient allows us to provide appropriate care that in many situations could help reduce complications resulting from a lack of communication,” Gryczynski says. “It is really easy to use—just one click on the screen and a live interpreter is available. They are always friendly and helpful. We use the hand-held unit, and it is very light and easy to carry.”

Martti (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing immediate access to high quality interpretation resources with one button simplicity and full mobility throughout the hospital. A revolutionary mobile device, Martti, provides an easy to use, on-demand qualified medical interpreter service using LAN’s dedicated HIPAA compliant high-speed broadband network.

“Our patients benefit the most because MARTTI allows us to provide the care they require without impediments due to language barriers or hearing impairment,” Gryczynski adds. “Previously, providing that care may have been more challenging.”

Language Access Network provides clients with real-time video and audio interpretation capabilities in more than 200 languages that help clients improve operations, enhance financial performance and build trusted patient encounters through clear communication.

"By implementing the Martti Express in point-of-care areas, Sampson Regional Medical Center is able to quickly access a highly qualified team of language professionals," said Andrew Panos, LAN’s Chief Operations Officer. “Not only is immediate access to qualified medical interpreters improving care, but helping the hospital realize increased efficiency in the delivery of that care.”

About Sampson Regional Medical Center
Sampson Regional Center is a progressive healthcare facility located in Clinton, North Carolina. Since 1950, the Center has served the medical needs of the people of Sampson County and surrounding areas. It is a 146-bed facility that provides a full range of medical services — from outpatient surgery, radiology and nuclear medicine to cardiopulmonary and pediatrics.

More information is available at http://www.sampsonrmc.org.

About Language Access Network, LLC.
Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 200 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers.

More information is available at http://www.lan.us.

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Melissa Ludwikowski
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