LanguageLine Continue to Support UK’s Largest Interpreting Partnership

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LanguageLine Solutions, the global market leader in interpretation and translation services, has been re-awarded a 3 year contract to support INTRAN with its telephone interpreting requirements.

We look forward to working with LanguageLine over the next three years as part of our effort to continuously improve communication between limited English speakers and service providers in the area

Established in 2000, INTRAN is the multi-agency Interpreting and Translation Partnership for the Eastern Region. The partnership oversees and manages access to interpreting and translation services across the region for both limited English speakers and those who are deaf or hard of hearing.

Since its inception, INTRAN has grown to become the largest interpreting partnership in the United Kingdom and after a rigorous procurement exercise has chosen to re-award its telephone interpreting contract to LanguageLine.

Language Line's depth of experience in serving the specific requirements of customers stems from over 20 years of history of providing high quality telephone interpreting to UK emergency services, healthcare trusts, local authorities and other public sector organisations. Through this experience LanguageLine has developed the facilities and capability to provide organisations with a 24-hour service which is reliable, secure, accessible and adaptable.

Valerie Gidney from INTRAN commented, “After a thorough review of LanguageLine’s practices and capabilities we were particularly impressed with their business continuity guarantees and their rigorous recruitment process. We look forward to working with LanguageLine over the next three years as part of our effort to continuously improve communication between limited English speakers and service providers in the area”.

With over 180 languages spoken across East Anglia, this bridge in communication will continue to improve engagement for surrounding communities and will help support INTRAN in its mission to facilitate “Communication for All”. The relationship will also continue to develop as INTRAN looks to expand its reach to assist communities in the Midlands and South East of England in the near future.

Simon Yoxon-Grant, Sales and Marketing Director commented, “The announcement that we will be supporting INTRAN in its mission to improve access for limited English speakers for a further three years is fantastic news for the company. We look forward to building upon what is already a mutually beneficial relationship with INTRAN for many years to come”.

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Thomas Ellison
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