Latigent Rocks Call Center Market with Release of BlueVue X-Ray Edition
Latigent's BlueVue 3.0 "X-Ray" introduces Real Time Performance Manager (RPM) and Cradle-to-Grave reporting for Cisco ICM & IPCC; takes report personalization for front line business users to an all new level.
Chicago (PRWEB) June 14, 2007 -- Latigent LLC, an international provider of business intelligence, performance management and call center management software announced today the release of BlueVue 3.0 X-Ray Edition, the latest version of its award winning business intelligence suite.
BlueVue Business Intelligence Suite is the convergence of Business Intelligence, Performance Management, reporting and analytics for the call center in a single product, on a single modern architecture. BlueVue's powerful data integration and web based interface makes it simple for end users to access virtually any information quickly and easily.
"It's like being able to take an X-Ray of every aspect of your call center, from Agent Performance to Customer Intelligence, and Call history. BlueVue's capability to read and consolidate multiple sources of data, allows contact center management the ability to fully monitor, track and report upon each customer contact event regardless of locations and transfers" said Mark Surico, Director Business Development at Latigent.
X-Ray Edition introduces BlueVue Supervisor Portal with Real Time Performance Manager (RPM). RPM allows front line managers to monitor their agents' real time performance on key metrics such as Schedule Adherence, sales conversion, and quality. RPM supports all major WFM tools and ACDs, thereby eliminating the need to rely on proprietary Real Time Adherence applications from individual vendors. RPM is fully integrated into BlueVue's product suite so real time information can be trended against historical performance.
BlueVue Supervisor Portal takes end user ease of use to an all new level by allowing supervisors to create their own exception based reports and dashboards via their web browser; thus negating the need for utilizing expensive I.T. resources whenever changes are needed.
Key Features in BlueVue 3.0 include:
Support for
- Enterprise class scalability and flexible deployment architecture
- Real-time data warehouse and operational dashboards.
- Cradle-to-Grave call reporting for Cisco ICM and IPCC
- Expanded support for Cisco IPCC Express
- Avaya ACD to Cisco IPCC data migration tools
"With the release of BlueVue 3.0, Latigent's deep pedigree in the contact center industry is apparent," said Paul Stockford, Chief Analyst at Saddletree Research, Inc. "BlueVue 3.0's real-time performance measurement capabilities, among other new features, are raising the market's competitive bar in terms of what customer care executives should expect from a business intelligence and performance management solution."
For more information about Latigent's Business Intelligence solutions please contact:
Mark Surico
Latigent LLC
(480) 664-1557
http://www.latigent.com
About Latigent:
Latigent LLC, an international provider of Business Intelligence, and Call Center Reporting and Analytics software, delivers software and services that help companies drive, monitor and understand their business better.
For more information, visit the Latigent Web site at http://www.latigent.com or call 1-866-LATIGENT
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