We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.
Coppell, TX (PRWEB) March 24, 2009
layerX Technologies, a pioneer in providing unified enterprise management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
layerX Technologies is the developer of Arbitrator™ VQM, the only VoIP quality solution available that detects, and automatically isolates and remediates VoIP quality issues within converged networks. As a result, companies can significantly reduce their VoIP operations expense, by automating the process of detecting and remediating critical quality issues.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"One of the key inhibitors to voice transformation today is how to effectively manage VoIP quality in a converged environment," said Michael Kay, VP of Business Development for layerX. "Many of the available solutions focus on VoIP quality monitoring, but are unable to automate the remedy process, leaving clients to isolate and resolve problems manually. By having a single tool to detect, isolate, and remedy VoIP problems clients can drive down the time, and cost associated with managing their converged environment."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)-- a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
"Development partners like layerX Technologies are helping Avaya dramatically expand the options available to its customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate."
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership -- Registered, Gold and Platinum -- each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. layerX Technologies is a Gold member of the Avaya DevConnect program.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at wavaya.com/devconnect.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit avaya.com.
About layerX Technologies
layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is our Arbitrator™ enterprise management system. Arbitrator™, with its unique patented distributed services architecture, is the only management solution today that combines advanced security, compliance, VoIP quality, and systems management into a single solution framework. For more information please find us on the web at layerxtech.com. Arbitrator, and the layerX name are trademarks of layerX technologies. All rights reserved.
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