Public Sector Lawyers Turn to Iken Legal Software to Keep Pace with Dramatically Increased Caseloads

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Like many local authorities, Harrow Council is witnessing a year-on-year growth in legal challenges of around 30%, whilst resources remain constant. But legal software from Iken Business is allowing Harrow Legal Services to keep pace.

keeping up with increased workload despite a zero increase in grant

When asked what he believes to be the greatest business challenge faced by his department, Hugh Peart, Director of the large Legal Governance Services team at Harrow, stated unequivocally that it's "keeping up with increased workload despite a zero increase in grant". Consequently, innovation is the name of the game for Harrow's Legal Team: finding ways to increase speed and improve efficiency in order to absorb what Hugh believes to be an average 30% year-on-year increase in caseload.

By using an integrated combination of Time Tracking, Legal Workflows, Court Bundling and Case Management Software from Iken Business Ltd, the legal team at the London Borough of Harrow is freeing the 40 lawyers from time-consuming background tasks, enabling them to concentrate on more value added work.

Hugh Peart, Director of Legal Governance Services at the London Borough of Harrow, stated:
"I believe we're at the cutting edge of driving efficiencies. Iken legal software is playing a fundamental role in allowing us to enhance processes and manage a higher caseload with the same level of resource."

"One of the keys to efficiency is ensuring that every member of the team is spending as much time as possible on value-added tasks, building capacity by minimising the time being spent on activities that Hugh calls 'the drudgery'. "

Elizabeth Miles, Director of Iken Business, explained: "The Iken legal software solutions are designed to automate the background tasks, freeing lawyers to concentrate on content rather than format. Information is always to hand when they need it; both emails and documents are seamlessly filed by case, increasing the integrity of information. Sharing information between team members, clients and third parties is faster and easier, and the systems also support remote working."

A copy of the full case study is available at .

About Iken Business Ltd
First established in 1997, Iken Business Ltd is a leading supplier of legal software solutions for progressive legal teams in the public sector, corporate sector, commercial legal and private practice. With clients ranging from over 60 local authorities to numerous enterprise clients including household brand names, Iken holds the leading market share for Case Management and Matter Management software for in-house lawyers in the UK.

About the London Borough of Harrow Council
Harrow is an outer London Borough in northwest London and approximately 10 miles from central London. Covering 50 square kilometres (20 square miles) Harrow is the 12th largest borough in Greater London in terms of area, but 22nd in terms of size of population . It is one of the most diverse boroughs in the UK. The Legal and Governance Services team is managed by Hugh Peart and consists of around 100 employees; approximately 40 of these are Lawyers.


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