Levementum Unveils Comprehensive SugarCRM Support Offerings via New Managed Services Program

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Levementum's new SugarCRM Support Program offers New and Existing customers proven Global Infrastructure for Help Desk, Administration and Strategic Support Services. The Managed Services Program is SLA (Service Level Agreement) governed - SugarCRM customers know exactly what to expect and what will be delivered.

We are an experienced Gold partner that has managed dozens of deployments and hosted environments worldwide. With local offices on both coasts of the US, Levementum is uniquely qualified to help CIOs dramatically change the way they deploy, manage and support their SugarCRM investment

Levementum today announced a new global program "SugarCRM Managed Services" that provides new and existing SugarCRM customers with world-class Technical Support expertise, and SugarCRM Help Desk services. The SugarCRM Managed Services program also offers OEMs, integrators and other partners with limited, or no, support infrastructure the ability to leverage Levementum's expertise to provide services on their behalf.

Under its SugarCRM Managed Services program, Levementum provides a single, centralized contact for technical support, help desk, system administration, platform administration, and system configuration. Through the program, Levementum provides support for many other vendors' products -- including mySQL, Apache, SQLServer, Linux, Windows Server and others -- while keeping track of service agreements, warranties, escalation procedures and service level commitments that can make data center administration complicated and time-consuming.

The SugarCRM Managed Services program simplifies support for enterprises adopting SugarCRM in either on-premise or on-demand/SaaS models. While some vendors have offered siloed support solutions, Levementum's comprehensive offerings provide customers a one-stop shop, or an a la carte solutions. The Managed Services Program supports standard or customized SugarCRM implementations.

Customers can choose from three services solutions, all of which are priced on a consumption basis, which allows a better ROI. These services are:
1. Levementum FSP - Functional Support Program
a. Help Desk
b. System Monitoring
c. Job Scheduling
2. Levementum ASP - Administrative Support Program
a. User Management
b. Security Management
c. OS/Software Component Management
d. Infrastructure Management
e. Field Studio Configuration
3. Levementum SSP - Strategic Support Program
a. Technical Services (Migrations, Hosting, DR)
b. System Audits
c. Development
d. Training

"SugarCRM Managed Services from Levementum transforms the increasingly complicated and time-consuming task of supporting your CRM assets into a single phone call or a single click," said Geoffrey Mobisson, Managing Director, Technical Services. "We are an experienced Gold partner that has managed dozens of deployments and hosted environments worldwide. With local offices on both coasts of the US, Levementum is uniquely qualified to help CIOs dramatically change the way they deploy, manage and support their SugarCRM investment".

For further information about our services, please visit our website: http://www.levementum.com or contact us directly for a no-obligation discussion by emailing us at info@levementum.com or calling us at +1 (602) 220-1437.

About Levementum: Levementum is a leading professional services firm focused on delivering world-class implementations of Open Source Enterprise Software, including CRM, ERP and BI/Data Warehouse solutions. Levementum's Open Source Practice shows companies how to leverage open source information technology and innovate. As an implementation partner and system integrator of SugarCRM, Compiere, Talend and Model N, Levementum has led dozens of change management and technology implementations over the company's lifetime. Levementum's "PILLAR" implementation methodology enables rapid deployment and helps customers maximize the value of their investment through process consulting, project leadership, adoption and training programs, application development, integration ,and business intelligence.

Levementum has offices in Phoenix, New York City and Craiova, Romania.

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Geoffrey Mobisson
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