These incredibly high scores are due to Nancy's emphasis with her staff on treating residents as the most important reason why they are working at Life Care Center of Kirkland
Kirkland, WA (Vocus) September 25, 2009
The President's Award recognizes distinguished service in long-term health care management. Butner was one of only two associates to receive this honor in the Northwest Division, which includes 30 skilled nursing and rehabilitation facilities in Washington, Oregon and Idaho.
Butner was praised for leading the facility to high scores on its latest customer satisfaction survey, including 100-percent positive results for treatment by staff and 95-percent positive results in the areas of rehabilitation and respectfulness of staff.
"These incredibly high scores are due to Nancy's emphasis with her staff on treating residents as the most important reason why they are working at Life Care Center of Kirkland," said Dan Murray, regional vice president.
Other areas of excellence include low associate turnover, financial responsibility and open support for therapists, who provide services not only to the facility's residents but also to several assisted living centers in the area.
"Nancy has demonstrated professional skill and compassion in dispatching her responsibilities to the associates, residents and families she serves," said Beecher Hunter, Life Care president. "She has uniquely demonstrated a leadership style for others to emulate."
Fourteen President's Awards are presented annually to leaders of overall successful facilities or organizations within Life Care. Criteria for winners include at least two years of service with Life Care, adherence to the company's mission and values statement and successful financial performance.
Life Care Center of Kirkland, located at 10101 NE 120th St., is one of 18 centers in Washington operated by Life Care Centers of America.
Founded in 1976, Life Care is a nationwide health care company. With headquarters in Cleveland, Tenn., it operates more than 220 nursing, subacute and Alzheimer's centers in 28 states. For more information about Life Care, visit http://www.lcca.com.
Division Vice President
A professional photograph will be available upon request from Heidi_Tompkins (at) lcca.com.