Velaro Expands Its Academic Live Help Initiative

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Velaro Inc., a leading provider of software-on-demand services, announced today the expansion of its Academic Live Help Initiative. While the company has been providing technology support to higher education institutions since its inception, this move formally addresses the education community as a whole.

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We have seen a clear growth in Velaro live help deployment throughout the educational industry, even in the financial aid sector such as with loan consolidation programs, etc.

Velaro Inc., a leading provider of software-on-demand services, announced today the expansion of its Academic Live Help Initiative. While the company has been providing technology support to higher education institutions since its inception, this move formally addresses the education community as a whole.

Velaro currently provides live help and web-based chat support for dozens of universities across the country, including UNC Chapel Hill, Indiana University, Duke University and the University of Wisconsin. Velaro's live help tool assists these schools with providing online help to students, particularly in the areas of increasing enrollment, streamlining the admissions process and enabling live support for libraries and remote desktop support for technical departments.

"Velaro's most attractive feature is reliability, with 99.98% uptime," Charles Cobine, University of Pennsylvania, says. "Their product is well maintained with continuous updates to services and features. Their robust reporting is outstanding, which means we can immediately export large amounts of data into spreadsheets for review."

Universities and colleges are increasingly looking toward technology to raise enrollment rates and reduce costs. Live help solutions are quickly becoming the standard for educational institutions utilizing the Internet to interact with students.

"We have seen a clear growth in Velaro live help deployment throughout the educational industry, even in the financial aid sector such as with loan consolidation programs, etc.," Alex Bloom, President of Velaro, stated. "Our academic customers continually leverage new technologies as they become available. Most recently, a number of universities have implemented a feature called 'co-browsing', which allows advisor and student to navigate together, helping the student fill out web forms for the online admissions process. We've had a lot of positive feedback and the consensus is both the staff and students think it's great."

With the launch of their new website, Velaro introduced a live help section specifically for academic organizations. It provides universities a place to find out how live help is being utilized inside their industry. For more information on Velaro's Academic Live Help Initiative visit: http://www.velaro.com/academic+organizations.aspx?cid=143

About Velaro
Founded in 2000, Velaro, Inc. provides live help solutions that bring consumers and businesses closer together. As an innovator in the Software as a Service for customer support space, Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you'd like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/?cid=143

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Chad S. Ritchie
Velaro
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