Business Services Finland, a Part of TeliaSonera, Selects Lombardi Business Process Management (BPM) Solution

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The Finnish Sales Division of Nordic and Baltic Telecommunications Service Provider Uses Teamworks BPM Suite for B2B ‘Lead-to-Cash’ Process

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At Lombardi, our number one goal is to help companies achieve value with BPM as quickly as possible.

Lombardi, a leader in business process management (BPM) , today announced that Business Services Finland, the Finnish Sales Division of the Nordic and Baltic telecommunications service provider TeliaSonera (SSE: TLSN.ST) is deploying its award-winning Teamworks® BPM software suite to support the company’s sales of Business Services in Finland, as well as its activation and provisioning and other core business processes.

“TeliaSonera Business Services Finland sees this as an opportunity to increase significantly the quality of service and valuable time spent with customers. Therefore BPM is a critical initiative within Business Services Finland, and we needed to find a partner we could trust throughout our BPM journey,” said Batu Karasar, Senior Vice President of Business Services Finland at TeliaSonera. “After reviewing numerous BPM technologies, we selected Lombardi because of their advanced BPM products, superb implementation methodology and the expertise of their team.”

Using Lombardi Blueprint™ and Teamworks®, TeliaSonera’s Business Services Finland is designing and automating its business processes so that they are controlled and easily managed. With these new processes the Finnish Sales Division of TeliaSonera expects to improve its operational efficiency by eliminating re-work, reducing hand-offs and shortening time delays. Process scoreboards and performance metrics deliver visibility across the operations including sales volume, activation efforts and provisioning backlog. As a result, the management team at Business Services Finland can now easily identify when and where delays are occurring, as well as refine the processes as needed.

“We are proud to be the vendor of choice for TeliaSonera’s Business Services Finland, as they undertake their process improvement initiatives,” said Alan Godfrey, executive vice president and general manager, Lombardi Europe. “At Lombardi, our number one goal is to help companies achieve value with BPM as quickly as possible.”

Lombardi Teamworks is the leading BPM software for designing, executing, and improving business processes. Teamworks for Office™ makes it easy for anyone to participate in business process management using the familiar Microsoft® Office System products. Teamworks for SharePoint extends structured processes into the collaborative world of SharePoint portals, forums and discussion threads. Teamworks for Organization Management provides advanced organization modeling for process relationships. Lombardi Blueprint™ is the only on-demand, collaborative process documenting tool that enables companies to map processes, identify problems and prioritize improvement opportunities.

About TeliaSonera
TeliaSonera is providing telecommunication services in the Nordic and Baltic countries, in Spain and the emerging markets of Eurasia, including Russia and Turkey.

TeliaSonera is in the business of providing high quality telecommunications services, including packaging and carrying content like sound, images, data, information, transactions and entertainment. TeliaSonera offers services that help people and companies communicate in an easy, efficient and environmentally friendly way. “Our main purpose is to best serve our customers and create value for our shareholders through strong profits and cash flows.”

TeliaSonera creates value by continuously exploiting new business opportunities on its mobile and broadband networks, such as mobile data and IPTV, and expanding in the fast growing markets of Eurasia. “We aim to lead the migration to new mobile and Internet-based services in its Nordic and Baltic markets.”

In 2007, the number of subscriptions reached approximately 115 million in the majority-owned operations and associated companies, operating income, excluding non-recurring items, was SEK 27.5 billion and the number of employees 31,292. TeliaSonera is listed on the Stockholm Stock Exchange and the Helsinki Stock Exchange. For more information, visit .

About Lombardi
Lombardi is a leader in business process management (BPM). We offer award-winning BPM technology and services to help our customers, partners and government agencies around the world succeed with their process improvement initiatives.

Lombardi is behind some of the largest, most successful BPM implementations in the world. Our customers include Allianz Group, Aflac, Banco Espirito Santo, Barclays Global Investors, Dell, El Paso Energy, FETAC, Financial Services Authority, Ford Motor Company, Hasbro, ING Direct, Intel, Maritz Travel, National Bank of Canada, National Institute of Health, Safety-Kleen, T-Mobile, UCLH, Wells Fargo Financial, Xbridge and numerous governmental agencies. For more information, visit

Lombardi, Teamworks are registered trademarks and Teamworks Process Optimizer, Teamworks Portal, Teamworks for Office, Teamworks for SharePoint, Teamworks for Organization Management and Lombardi Blueprint are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.

Lombardi Media Contacts:

Lydia Oakes, Lombardi
+44 (0) 17 9954 3909
loakes @

North America
Wayne Snell, Lombardi
+1.512.382.8200, ext. 377
wsnell @


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