University of Missouri Sinclair School of Nursing and My InnerView Announce First Statewide Satisfaction Survey Program for Nursing Home Employees

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Following a similar effort in 2011 for the first statewide survey of nursing home residents and their families, the voices of Missouri nursing home employees will now be heard in 2012. My InnerView, a leading long term care quality measurement vendor, will again conduct the surveys.

...this is the next logical step to better understanding the state of quality care in Missouri nursing homes.

In 2011, Missouri nursing home residents and their families were given the opportunity to tell state government officials how satisfied they were with the services they received in long term care facilities. This year, nursing home employees will get their turn to be heard.

The University of Missouri Sinclair School of Nursing, in cooperation with the Missouri Department of Health and Senior Services (DHSS) and the Missouri Health Care Association, contracted with My InnerView, a product of National Research Corporation, to implement the first statewide survey of nursing home resident and family satisfaction during 2011. In 2012, the same organizations are rolling out the first statewide survey program aimed at measuring satisfaction among nursing home employees.

“Following last year’s successful survey of residents and families, we look forward to gaining a more complete picture of satisfaction in nursing homes,” said Marilyn Rantz, PhD, RN, Curators’ Professor, Missouri University Sinclair School of Nursing. “With previous research showing a direct relationship between employee satisfaction and quality outcomes in nursing homes, this is the next logical step to better understanding the state of quality care in Missouri nursing homes.”

Funded by DHSS, grant monies will accommodate participation of up to 350 Missouri nursing homes. Enrollment of the Missouri nursing homes started in March, via phone recruitment by My InnerView to nursing home administrators. Following enrollment, facilities will be provided with project instructions and a timeline for gathering the information needed for the surveys to proceed. It is anticipated that the survey project will be completed by June 30, 2012.

A final report with analyses of aggregate results (not identifying specific facilities) from all participating facilities will be created and made public, and will be retained for continuing research and as a baseline against which to compare results of surveys conducted in subsequent years. The final report summarizing the results of last year’s surveys of Missouri nursing home residents and families was made public earlier this year and has been covered recently by Long-Term Living Magazine and McKnight’s Long-Term Care News.

“The Missouri program shows the importance of measuring quality care in long term care environments. Taking the additional step to measure satisfaction among nursing home employees reinforces this notion, establishes an important baseline for future measurement, and provides a more thorough representation of quality care among Missouri nursing homes,” said Mary Oakes, Vice President of Strategic Partnerships for My InnerView.

With the implementation of the survey, Missouri joins several other forward-thinking states that use the My InnerView survey tool as an integral component of quality improvement initiatives.

About My InnerView
My InnerView, a product of National Research Corporation, is committed to representing the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the post-acute continuum of care. My InnerView conducts confidential customer, family, short stay, and staff satisfaction surveys in nearly half of the nation’s long-term care facilities, and possesses the largest private database of nursing home performance in existence. As combined products of National Research Corporation, My InnerView and OCS partner with more than 12,000 post-acute providers.

For more information about resident, family, and workforce satisfaction survey solutions for long term care, please call 800.601.3884, write to info(at)myinnerview(dot)com, or visit the My InnerView website.


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