Vintage Film Retailer Loving the Classics Slammed by Consumers; Responds with Satisfaction Guarantee

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Ecommerce has presented the retail industry with many unique challenges, such as gauging the quality of products and ensuring that the products ordered match the descriptions and pictures featured on retailers’ websites. The majority of consumers are pleased with the results of their online shopping, but some of them report major disappointment in the products that they receive. Loving the Classics, an online vintage film retailer, has received many complaints about the quality of its films and the slow rate of shipping. To counter these complaints, the company has enacted a new guarantee.

Ecommerce has presented the retail industry with many unique challenges, such as gauging the quality of products and ensuring that the products ordered match the descriptions and pictures featured on retailers’ websites. The majority of consumers are pleased with the results of their online shopping, but some of them report major disappointment in the products that they receive. Loving the Classics, an online vintage film retailer, has received many complaints about the quality of its films and the slow rate of shipping. To counter these complaints, the company has enacted a new guarantee.

The nature of the industry in which Loving the Classics operates allows for a more lengthy processing time than others, as the employees must create the films if they are not yet in their catalogue. Additionally, the films are the best quality available in the public domain, which does not guarantee that they will provide the experience that customers hope for.

After receiving many complaints both directly from customers and through online review forums, the owners of Loving the Classics have created a new satisfaction guarantee, called the LTC Guarantee, that is meant to protect customers against low quality products.

The LTC Guarantee, according to http://www.lovingtheclassics.com, provides four safeguards for clients that receive inadequate products. First, the company will attempt to procure a higher quality copy of the film that has been ordered. Second, should a higher quality film be unavailable, the client can choose a different film of equal or lesser value. Third, Loving the Classics will issue a store credit. Fourth, Loving the Classics will refund the credit card used to make the original purchase.

Customers have indicated an appreciation for the new LTC Guarantee, which also highlights the fact that Loving the Classics is acting as a responsible retailer in the world of ecommerce.

ABOUT:
Loving the Classics is a movie retailer that specializes in providing high quality vintage and classic movies that are difficult to find elsewhere. The company works with films that are within the public domain and provides a comprehensive catalogue of all available movies on its website. In addition to its catalogue, Loving the Classics accepts requests from customers and attempts to find all movies that their clients are looking for.

Loving the Classics can be found online at http://www.lovingtheclassics.com. Interested persons can also contact the company by sending an email to lovingtheclassics(at)gmail(dot)com, using the Yahoo Instant Messenger screen name ltcdotcom, or using the AOL Instant Messenger screen name ltclassics. For more information, individuals can visit the website or leave a voicemail at (216)539-5267.

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Dave Brenner
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