Maestro PMS Housekeeping App Personalizes Guest Engagement

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Integrated Hotel Management Software App Gets Guests Into Their Room Faster with Automated “Room is Ready” Text Message

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Maestro PMS Housekeeping App

When a registered guest’s room is clean, the system sends them a text saying ‘Your room is now available. Please come by the front desk to pick up your keys.’ It is a great tool to connect with guests personally to deliver something they want.

Guests often arrive at their hotel early only to find that their room is not ready. Their bags can go into the bell stand closet, but they still want to get to their room as soon as possible. Maestro PMS understands this and its new Housekeeping App has the situation covered. Maestro’s solution to this familiar issue is its integrated mobile app that lets room attendants update the room’s status in the Maestro Front Office hotel management software from their handheld device. When Maestro’s Front Office gets the new status it automatically texts guests that their room is ready. Maestro PMS is the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups.

Warren Dehan, Maestro PMS President, said, “Several Maestro clients asked us to develop a simple, effective way to engage with guests to let them know the minute their room is ready. Travelers today are mobile natives who rely on their handheld. To engage guests where they communicate, we integrated our housekeeping app with Maestro Front Office. When a room attendant finishes inspecting a room, they use the app to update the room’s status in the Front Office. This automatically triggers a text message to the registered guest that they can pick up their key.”

Maestro’s Housekeeping App Creates a Personal Guest Connection
“We provide Maestro’s Housekeeping App to appropriate staff,” said David Spizzo, Assistant General Manager and Vice President of Breezy Point Resort. “On the housekeeping side, it lets our inspectors instantaneously update a room’s status in Maestro. When a registered guest’s room is clean, the system sends them a text saying ‘Your room is now available. Please come by the front desk to pick up your keys.’ It is a great tool to connect with guests personally to deliver something they want.” Breezy Point provides the app to managers on their own devices. The property purchased inexpensive Kindle Fire tablets for on-property use by housekeeping staff. “Maestro’s Housekeeping App saves us time and lets us engage guests on their handheld. The solution adapts perfectly to small-screen smart phones, or tablets. It does a great job for Breezy Point Resort.”

Maestro’s new Housekeeping App runs on any mobile device, including iPhone, Android, Windows Handheld and tablets. For maximum flexibility the app can be used with hotel-provided handhelds or with a housekeeper’s own device. The app manages PMS updates such as ‘attendant in room,’ vacant/occupied, clean/dirty, or property configurable room statuses. The Housekeeping App is easy to install and use and relies on the property’s wireless network without dependence on an internet connection.

Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

About Maestro PMS
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.

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Macarena Lorenzini
Maestro PMS
+1 (888) 667-8488 Ext: 266
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Julie Keyser-Squires, APR
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