It's all about providing trust, quality and stability to the customer
Sydney, NSW (PRWEB) August 27, 2008
Located in the car park of the local Stockland Shopping Centre, JAXQuickfit Tyres in Maitland won't be going on holidays when the centre undergoes renovations over Christmas time. The store's owners, Matthew Pyle and partner Kate Foley say that it will be business as usual for them, with the store opening from 8am to 5pm on weekdays and 8am to midday on Saturdays.
"It's all about providing trust, quality and stability to the customer," says Pyle, "Provide quality work and build trust and your customers will keep coming back."
The Maitland store is a busy one. Its close proximity to the shopping centre attracts regular customers as well as a lot of 'drop-ins', who can conveniently shop while work is being done on their car. The staff of eight includes three apprentice mechanics.
"I love giving them the opportunity to build their skills because they are young and enthusiastic, but I also stress that it's important that they know all aspects of the business, not just what they are studying. People come in with all sorts of questions about their cars and our team needs to be able to answer them - and they can," says Pyle.
"Customer service is our priority. No matter what the job is, we do it. We very rarely have to turn anyone away, no matter how short a period of time is involved to get it done."
According to Pyle and Foley, the JAXQuickfit connection is a major player in being able to provide the best service possible for the customer. "I looked around at a number of different businesses before settling on this and the JAXQuickfit connection was a major part of the decision," says Pyle.
"That's our strength because they give us a great range of quality products and because of their buying power, they can do it at a great price and we can pass on those savings to the customer. There really is something for every budget in this range and our customers know we don't rip them off so they come back."
The couple says that since buying the store three and a half years ago they have been enjoying the business, the challenges it gives them and the different people they deal with every day.
"It's good to feel that you're helping people," says Pyle, "They come in with problems with their car's tyres or mechanical worries, and we get to solve those problems, and we really enjoy it."
Customers who buy two tyres and a wheel alignment from JAX Quickfit Maitland are eligible for membership of the JAXQuickfit Gold Club Tyre Maintenance Plan which offers huge savings on new tyres, tyre maintenance and servicing as well as a range of special offers.
JAXQuickfit Tyres Maitland offers a variety of mechanical services such as brakes, suspension and pink and blue slips as well as supplying and fitting the world's leading tyre brands including BF Goodrich, Bridgestone, Dunlop, Falken, Goodyear, Michelin, Pirelli & Hankook Tyres. JAXQuickfit Maitland also carries a comprehensive selection of 4x4 Tyres and a wide range of top-line alloy and steel wheels.