We want to assure our customers that they can truly depend on WiredTree and the services we provide – that’s why we have announced this new SLA which guarantees that your hardware is online, all the time.
Chicago, IL (PRWEB) July 25, 2011
WiredTree, a specialist in the field of managed dedicated server hosting, managed Virtual Private Server (VPS) hosting, and managed hybrid hosting services, announced today a comprehensive new service level agreement (SLA) to guarantee 100% node uptime to all customers using their managed VPS hosting or managed hybrid server solutions. This new agreement means that customers can be confident that their hosting solution is always available and responsive.
“Since 2006, WiredTree has provided thousands of customers with powerful managed VPS hosting and managed hybrid servers,” says Zac Cogswell, President of WiredTree. “Our managed server hosting plans boast incredible technical specifications, outstanding customer support, and a surprisingly affordable price point. But what’s the use of great server technology if it is not always accessible? We custom build all servers with the highest quality components, and we feel it is time to back that up with an SLA. Today, we are taking the opportunity to reassure our customers that their managed server node will always be online.”
Every hardware device connected to the Internet can be classed as a node – in the case of WiredTree customers using managed VPS or managed hybrid server plans, this consists of the hardware server where their files are stored. A Service Level Agreement, or SLA, details the standards of service and hardware availability that customers can expect, often with a method of compensation to be due in the event that this service level is not met. WiredTree’s new SLA states that, in the event that a managed VPS or managed hybrid server node does not experience 100% uptime in a given month, customers will be reimbursed a prorated credit equivalent to ten times the amount of time the node was unavailable.
“We have always built our service range with unrivalled customer service at the heart of what we do,” says Cogswell. “Everybody here at WiredTree understands the hosting industry, and the frustration caused by unreliable hardware or infrastructure, and we are confident that our VPS and hybrid nodes will always be available, only experiencing downtime as part of planned maintenance. We want to assure our customers that they can truly depend on WiredTree and the services we provide – that’s why we have announced this new SLA which guarantees that your hardware is online, all the time.”
While WiredTree’s new SLA gives assurances to sever node uptime, the company is also determined to help its customers with VPS configuration issues that can affect server performance. WiredTree is passionate about customer support, offering free 24/7 phone and ticket support from experienced staff, as well as a range of server management services designed to minimize the possibility of user error. By helping customers to configure and run their hardware on a day-to-day basis and also offering this competitive SLA, WiredTree ensures that every business can benefit from a reliable, responsive server.
“Taking advantage of VPS hosting or hybrid server hosting should not be a headache,” says Cogswell. “That is why we started offering managed dedicated server hosting in the first place. Today, we provide extensive customer support to help every customer achieve their goals, and a very specific SLA to reassure them of server uptime. We will continue to do everything we can to take the stress out of running a server and we are pleased to announce our new SLA as the next step in our commitment to customer service.”
By working to provide a versatile customer support offering and service level agreement along with high quality hardware, WiredTree sets itself apart as a significant figure in the managed server hosting industry. WiredTree is passionate about growing its service to make it easier than ever for businesses to enjoy the benefits of VPS and hybrid server hosting, without the risk of devastating downtime or unreliability. Customers interested in learning more about WiredTree and their range of managed server hosting services are encouraged to visit wiredtree.com.
Formed in June 2006 to set a new standard for managed hosting, WiredTree provides a superior managed hosting environment through customer service, innovative network design, a unique suite of services, and the latest technological advances in server hardware. WiredTree’s network leverages two logically separated networks – a public Internet network and a private internal network. This modern “network-within-a-network” design allows WiredTree to securely provide a wide range of value-added services for businesses of all sizes.
For more information about WiredTree, visit http://www.wiredtree.com.