OPESNET Empowers Regency Lighting with a Fully Managed, Advanced Infrastructure and Unified Communications Solution

Share Article

OPESNET Corporation, a nationwide provider of hosted and managed IT services and solutions, enhances Regency Lighting's business performance, ease of expansion and customer service with the design, implementation, hosting and management of its nationwide, IT infrastructure and scalable unified communications solution. The solution seamlessly delivers operation-critical information to all of its sales, service and distribution locations, coast-to-coast, as well as streamlines business processes, collaboration and overall communication. Regency Lighting is a leading, national wholesale distributor of lighting products and services to clients across the United States. Headquartered in Van Nuys, CA, Regency services its customers via east and west coast call centers and full distribution centers located in Los Angeles, San Francisco, Dallas, Atlanta, Orlando and New Jersey.

OPESNET allows us to focus on our core business and to not worry about the stability or scalability of our IT infrastructure.

OPESNET Corporation OPESNET Corporation announced today the successful migration of Regency Lighting's Regency Lighting legacy IT and phone system to a fully hosted and managed infrastructure and unified communications solution. The solution seamlessly delivers operation-critical information to all of its sales, service and distribution locations, coast-to-coast, as well as streamlines business processes, collaboration and overall communication. Regency Lighting is a leading, national wholesale distributor of lighting products and services to clients across the United States. Headquartered in Van Nuys, CA, Regency services its customers via east and west coast call centers and full distribution centers located in Los Angeles, San Francisco, Dallas, Atlanta, Orlando and New Jersey.

OPESNET Facilitates Regency's Growth with New Infrastructure

Having been in business for more than 20 years, Regency's core philosophies of delivering high quality products and exceptional customer service drive their entire organization. From the beginning, Regency has intentionally leveraged information technology to facilitate excellence across the organization by improving corporate operations, order management, product and service delivery, collaboration and communication.

"Experiencing significant growth within the last few years, we recognized we were out-distancing the capabilities of our original IT system," said Michael Goldstone, chief operating officer for Regency Lighting. "Issues of uptime, scalability, business continuity and high availability of applications and operation-essential information across the enterprise were an escalating concern for us."

With multiple service and sales locations, the requirement for a new Enterprise Resource Planning (ERP) software system to more effectively manage business operations, and the increasing necessity for advanced e-mail, efficient collaboration, and mobile technologies to serve its distributed sales force, Regency established a comprehensive IT roadmap to accomplish its business goals and objectives. As part of its overall plan, Regency determined it needed an experienced IT services partner that could deliver and support a sophisticated Information Technology solution that would easily and affordably scale with the expansion of the company.

To facilitate its dynamic growth and customer-centered, strategic business plans, Regency engaged OPESNET to first provide the infrastructure hosting and management, application delivery, business protection and continuity, and 24x7x365 end-user support services. To start, OPESNET designed, implemented and hosted a centrally managed, Microsoft®-based application infrastructure, providing all Regency employees with secure, high availability access to business-critical information, no matter the location or computing device.

"Partnering with OPESNET to architect our new, underlying IT foundation, we quickly benefited from improved business processes and productivity throughout our entire organization - from management to our nationwide, mobile sales force," said Isaac Regenstreif, vice president of information technology for Regency Lighting. "With access to and control of our information assets, we're now empowered with the visibility and flexibility to allocate resources and tasks to the most productive areas within Regency."

Additionally, OPESNET has enabled Regency to simply and economically deploy essential business applications to all employees. As a result, Regency employees are rapidly equipped to service customers and profitably run company operations.

"The cost and speed to implement applications has improved and our mission-critical components now have an availability that we were unable to achieve on our own," continued Regenstreif. "OPESNET allows us to focus on our core business and to not worry about the stability or scalability of our IT infrastructure."

OPESNET Delivers a Unified Communications Solution for Regency

Once Regency's infrastructure was fully implemented and operational, Regency was ready to take the next step in upgrading its corporate-wide technology.

"With our new infrastructure in place, we were prepared to replace our aging telephony system. Our original system was no longer adequate to service our customers with the responsiveness and excellence we are committed to providing," explained Regenstreif.

Defining its corporate and customer communication requirements, Regency was committed to 1) achieving superb call quality; 2) ensuring telephony system redundancy; 3) creating virtual, east and west-coast call centers; and 4) implementing a communication system that can change and grow at a moment's notice. With the positive advancements in converged voice, data and video technology, Regency determined that a Cisco Unified Communications solution would facilitate its rigorous demands. To achieve Regency's goals, OPESNET architected an advanced MPLS network that unifies Regency's infrastructure with Cisco CallManager® for call processing; Cisco Unity® for voice messaging that integrates with Microsoft Exchange®; and Cisco IPCC® for contact routing and call treatment. As a result, Regency is utilizing the latest in converged technology to optimize its overall communication strategy and business practices.

OPESNET Equips Regency to Replace Its ERP System

With its centralized infrastructure and unified communications system securely in place - all hosted, managed, maintained and supported by OPESNET - Regency is now equipped to accomplish its next major goal of replacing its legacy ERP system.

"OPESNET has positioned us to seamlessly roll out our new, Windows®-based ERP system to all of our locations and employees, nationwide," stated Regenstreif. "Hosting our systems in a secure, centralized environment, OPESNET can rapidly deploy the new ERP application, allowing us to focus our internal resources on end-user training and the migration of our business operations to the new system, department by department."

OPESNET has provided Regency with an agile, robust IT environment that empowers Regency to provide the service excellence its customers demand and to expand its product and service offerings in a highly competitive marketplace.

"Working closely with Regency for the last two and half years, we are driven by our commitment to address their unique business requirements and incredible passion for providing excellent service to their customers," stated Jaco N. du Plessis, president and CEO of OPESNET Corporation. "We've created a fully integrated solution for Regency that allows them to easily and cost effectively expand operations to meet market demand, enhance employee productivity, improve collaboration and communication, streamline operations and ensure ongoing quality of service."

"With OPESNET as our trusted, IT partner," concluded Goldstone, "we have the systems in place to quickly adjust to changing business dynamics, leverage new market opportunities and provide enduring value to our customers."

About OPESNET Corporation

OPESNET Corporation is a nationwide provider of IT outsourcing and consultative services and solutions designed for fast growing, mid-sized companies with business-critical IT needs. Through a combination of hosted and on-premise managed IT solutions focused on Optimized Infrastructure, Unified Communications and Network Integration, OPESNET ensures the highest levels of information availability, security, collaboration and business continuity for its clients at an affordable and predictable cost. Headquartered in Alpharetta, GA, OPESNET services clients throughout the continental U.S., with operations in Colorado, Georgia and Texas. For more information about OPESNET, call 888-310-2027, email info@opesnet.com or visit OPESNET Corporation.

About Regency Lighting

Regency Lighting is a leading, national wholesale distributor of lighting products and services to clients across the United States. Offering end-to-end lighting life-cycle management, Regency provides not only access to the latest in lamp and fixture technology, but advanced lighting design, comprehensive construction and retrofit services, energy consultation and streamlined purchasing. Headquartered in Van Nuys, CA, Regency services its customers via east and west coast call centers and full distribution centers located in Los Angeles, San Francisco, Dallas, Atlanta, Orlando and New Jersey. For more information about Regency, call 800-284-2024 or visit Regency Lighting.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

LISA LAROQUE

Isaac Regenstreif
Visit website