ORLANDO (Business Wire EON/PRWEB ) June 18, 2007 -- TOA Technologies, the leading provider of Customer Appointment Management™ (CAM™) solutions for companies managing a mobile workforce, announced today that it has been positioned as a Visionary in Gartner’s latest “Magic Quadrant for Field Service Management” report. TOA was the only company added to this year’s Quadrant and was cited for its innovative approach to filling an important gap between appointment management and Customer Relationship Management (CRM).

Magic Quadrant for Field Service Management

We are excited that TOA Technologies' innovation has been recognized by Gartner in its 2007 Field Service Management report

This accolade is another sign of our increasing momentum and thought leadership, transforming traditional mobile workforce management into CAM(TM) - a more timely customer-centric approach.

Cool Vendor in CRM Customer Service and Field Service for 2007.

“We are excited that TOA Technologies’ innovation has been recognized by Gartner in its 2007 Field Service Management report,” said Yuval Brisker, CEO of TOA Technologies. “This accolade is another sign of our increasing momentum and thought leadership, transforming traditional mobile workforce management into CAM™ - a more timely customer-centric approach.”

In March, Gartner also awarded TOA Technologies the title “Cool Vendor in CRM Customer Service and Field Service for 2007.”

ETAdirect 3.3 has been rapidly adopted by Tier-1 companies worldwide because of its ease of deployment and proven return on investment. Unlike most legacy mobile workforce management solutions, ETAdirect 3.3 is offered as a Software-as-a-Service (SaaS) that is rapidly deployed, requires no installation and takes only a few hours of training for dispatchers and field technicians. ETAdirect 3.3 revolutionizes dispatch by offering full dispatch functionality integrated from within Google Maps. Companies that have deployed the ETAdirect service have experienced dramatic improvements in efficiency and productivity through advanced routing scheduling and dispatch, fewer missed customer appointments through integrated interactive communications, and superior job tracking and reporting through advanced mobility tools. TOA’s ETAdirect 3.3 solution is deployed at 4 of the top 6 US cable operators, including Cox Communications and Charter Communications, and 2 of the top European cable operators. TOA has more than 10,000 active users worldwide.

About the Magic Quadrant

The Magic Quadrant is copyrighted May 11, 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About TOA Technologies

Headquartered in Cleveland, Ohio, TOA Technologies, the worldwide leader in Customer Appointment Management™, develops innovative software solutions for companies managing a mobile workforce. TOA Technologies creates real value for its clients by increasing their operational efficiencies, improving financial margins, and enhancing customer satisfaction. To find out more about TOA Technologies, go to www.toatech.com, or come visit us at Booth 524 at the SCTE Cable-Tec EXPO, June 19-22 in Orlando.

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