Consulting Workshop Presenter Says Listening the Key to Successful Client Relations

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Listening deeply and with empathy and asking the right questions is the most important thing a business consultant can do for a client says Michele Vincenti, presenter of a workshop that will be delivered at Consulting Conference 2010, the management consulting conference taking place May 28 – 29 in Vancouver, B.C.

As consultants, we can put ourselves into an ivory tower – do the work and send the results to the client. But it's the client's project and they have to be able to have their own thoughts about the process and carrying it forward.

Listening is the key to successful client relationships says the presenter of a workshop that will be delivered at Consulting Conference 2010, the management consulting conference taking place May 28 – 29 in Vancouver, B.C.

Michele Vincenti, founder and president for Alvana Business Consulting Inc., an international management consultant firm based in Victoria, B.C., will deliver the workshop: Listening to, Collaborating with and Talking with Clients.

Vincenti, who has over 20 years experience in the financial sector both as a consultant and as an executive in financial institutions, says listening deeply and with empathy and asking the right questions is the most important thing a consultant can do for a client.

“As consultants, we can put ourselves into an ivory tower – do the work and send the results to the client. But it’s the client’s project and they have to be able to have their own thoughts about the process and carrying it forward.”

A close working partnership between consultant and client is required to establish shared expectations, goals and vocabulary says Vincenti.

“It’s the difference between taking a pill for a fever and finding out what actually caused it.”

The Listening to Clients workshop is one of 12 sessions at Consulting Conference 2010, which is sponsored by the Institute of Certified Management Consultants of B.C. and designed to help business consultants enhance their consulting value to clients, to themselves, to the profession, and to society.

The conference will also feature a keynote presentation with internationally renowned management consultant Dr. Alan Weiss, author of more than 30 books about consulting.

For more information about the conference, and to register, see the Consulting Conference 2010 website or call 1-800-268-1148.

For conference updates, check Facebook (Consulting Conference 2010) or Twitter (consultguru).

CMC-Canada fosters excellence and integrity in the management consulting profession as a whole. CMC-Canada administers, and its provincial institutes confer, the Certified Management Consultant (CMC) and Fellow Certified Management Consultant (FCMC) designations in Canada. The association and its members advocate for the CMC designation and are dedicated to advancing the profession and delivering the benefits of those efforts to the client community.

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Stephanie Slater
CMC-BC
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