We acknowledge the past chat lines that have unknowingly dropped customer chats with agents. This problem will get better with the new software and hopefully all timed out chats will also be eliminated.
New York, NY (PRWEB) February 18, 2013
MarriageRecords.us.org has recently updated their customer service software program in order to maintain stable chat lines with their customers. Previous client chats would time out and even get disconnected. The new software allows for a stronger connection on the part of the company and will hopefully improve customer satisfaction.
The company's customer service manager commented, "We acknowledge the past chat lines that have unknowingly dropped customer chats with agents. This problem will get better with the new software and hopefully all timed out chats will also be eliminated. We apologize to all clients who have faced recent difficulties but the service will improve."
Customers are also welcome to dial into the customer service call center if they are still worried about chat connectivity. By calling 1-888-737-6387 MarriageRecords.us.org agents can help 24/7 (comparable to the live chat online) with any account problems or billing questions.
Inquiries can also be emailed directly to the website's customer service manager at manager(at)marriagerecords(dot)us(dot)org. Any number of questions or concerns can be handled by the CS manager within 24 business hours.
"MarriageRecords.us.org will continue to enact software to improve our customer service communication lines," shared the customer service manager. "We strongly encourage clients to still use that chat to contact our help department as connections are now stable and all conversations will be able to be resolved."
The website is available for contact on social media pages too if customers prefer that route via Facebook, Twitter and Google Plus. More information can also be viewed on the MarriageRecords.us.org blog and YouTube channel.
MarriageRecords.us.org provides an Internet database to search marriage records and other family histories. Research all public records with an easy to use name and location search finder to view relatives' pasts and possible secrets.