We designed our Instant Replacement Coverage so that customers know they’ll have everything they need to get their search back in a flash. It’s really about giving customers a safety net that allows them to worry about more important things.
Pittsburgh, PA (PRWEB) November 13, 2012
MaxxCAT, a leading provider of high performance enterprise search appliances at a low price point, announced today an extended suite of support options that includes Instant Replacement Coverage and an Extended Hardware Warranty.
“Many of our customers can’t afford to lose their search capabilities for too long. That’s time and money lost,” said Burt LaFay, MaxxCAT’s hardware manager. “We designed our Instant Replacement Coverage so that customers know they’ll have everything they need to get their search back in a flash. It’s really about giving customers a safety net that allows them to worry about more important things.”
WIth Instant Replacement Coverage, MaxxCAT has a replacement machine ready to send out to the customer. In the event of a failure, the machine is overnighted to the customer and settings restored from the most recent backup. In most cases, the customer will have their search restored in less than 24 hours. The Instant Replacement Coverage complements the standard one year email support, software updates and hardware warranty included with every appliance.
For customers who want the peace of mind of a hardware warranty but don’t need next day service, an Extended Hardware Warranty option has also been added to the support suite. This warranty provides customers with diagnosis and replacement of faulty parts for additional years beyond the standard support.
The Instant Replacement Coverage and Extended Hardware Warranty join MaxxCAT’s existing support suite which includes phone support and extended email support and software updates. Additional support for integration and customization of MaxxCAT’s enterprise search appliances is also available.
To learn more about the MaxxCAT extended support offerings and the complete line of search appliances, please visit the MaxxCAT website at http://www.maxxcat.com/.
ABOUT MaxxCAT: MaxxCAT is a developer of high-performance search appliances that provide unmatched crawl, indexing and query throughput with easy integration at competitive pricing. To find out more about the full product line and options, or to request a free demo, visit http://www.MaxxCAT.com or contact MaxxCAT at 412.459.0086 or sales@MaxxCAT.com.