Businessolver Hire Provides Difference in Service Delivery

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Beth McDonald has been in her role as Participant Services Manager at Businessolver for three months, and she can already see her influence taking shape.

Beth brings an extensive background in leading effective teams with a proven track record for driving results and operational excellence.

Beth McDonald has been in her role as Participant Services Manager at Businessolver for three months, and she can already see her influence taking shape. “That shows me that Businessolver is a forward-thinking organization, and one that’s open to change,” she says.

McDonald made her move to Businessolver from Wellmark Blue Cross & Blue Shield where she was a Flexible Benefits Claims Administration Team Leader. “I was looking for an opportunity to apply my skills but in a different setting,” she says.

Her first task as manager was to retool how the Service Center works, and enhance the center’s ability to provide the right service. And she’s been impressed with how open the Businessolver organization has been to her leadership.

“To come in February, review things and be able to see change that quickly is really revealing that this company is committed to continual improvement,” she says. “It’s a different atmosphere from my previous experience.”

“Beth brings an extensive background in leading effective teams with a proven track record for driving results and operational excellence,” says Brooke Knight, Vice President of Client Services. “She will be instrumental to the Businessolver team to continue to drive our growth plans and promote a best- in- class service center operation.”

Businessolver is dedicated to creating greater customer intimacy and service efficiency in a continued mission to delight its clients. The team of client service professionals working with McDonald strive to deliver continuous improvement in customer satisfaction. It is the department’s goal to surpass industry benchmarks.

“Taking care of our clients and their employees is our top priority,” says Rae Shanahan, Senior Vice President of Operations.

In addition to Wellmark, McDonald has also been employed by the Des Moines Register and Kohl’s. She holds a degree in fashion merchandising and business administration from Iowa State University.

ABOUT BUSINESSOLVER

Businessolver is a provider of online benefits administration services and benefit administration outsourcing services. Its web-based platform automates employers’ insurance benefit administration by consolidating multiple insurance carriers into a single platform and customizing the process to meet each employer’s unique enrollment requirements. In addition to Enrollment and Eligibility services, other Businessolver service offerings include: COBRA Administration, Billing and Financial Reporting, Call Center, Benefit Advisory Services, Eligibility Verification and Fulfillment. For more information about Businessolver please go to http://www.businessolver.com.

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