MCS Launches Over the Phone Interpretation Service

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Multilingual Communication Services (MCS) has announced the launch of its over the phone interpretation services.

Multilingual Communication Services (MCS) has announced the launch of its over the phone interpretation services.

MCS has acquired a fully automated Public Switch Telephone Network (PSTN), private branch exchange (PBX) telephone interpretation service system able to accommodate an unlimited number of calls simultaneously. The system is operational 24/7/365 and is equipped with a highly sophisticated voice recognition system that allows clients to speak the target language or simply choose from pre-programmed languages using their telephone keypad.

According to the 2010 U.S. Census, nearly 20 percent of Americans speak a language other than English. While this diversification is the strength as well as essence of this nation, it presents a challenge for federal and state service providers for communities with Limited English Proficiency (LEP), including first responders as well as private service providers.

MCS has been bridging this communication gap since 1999. “With our new state-of-the-art, fully automated telephone system, we are now able to continue bridging the language gap more efficiently and cost effectively”, said Dinberu Melakehiwot, Managing Director of MCS.

MCS’s telephone system has an online call monitoring, tracking and reporting capability that is among the most advanced in the industry, enabling the company to customize and generate online reports based on any number of variables and parameters specified by clients.

MCS’s interpreter database has over 1,500 interpreters who provide interpretation services in over 95 languages. The interpreters database is integrated with a uniquely designed rating system ensuring only the highest rated interpreters are available to clients at all times.

MCS is certified minority owned business that operates from Silver Spring, Maryland and has representations in Baltimore and Frederick counties in Maryland, Washington DC and in Prince William County in Virginia.

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If you would like more information about MCS and the language communication services it provides, or to schedule an interview with Alula Iyasu, please call MCS at 301-565-4910 or email at aiyasu(at)adulis(dot)net

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Alula Iyasu

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