(mt) Media Temple President & COO Russell P. Reeder to Share Tech Perspectives and Experiences On Multiple Topics at HostingCon 2013

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Panels include Increasing Profitability, Building a Strong Community, and Patent Trolls; (mt) Customer Engagement Leader Miguel Perez will also be sharing a “social contract” with customers.

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Russell P. Reeder

Each year, we look forward to coming together with industry colleagues to learn, as well as to share our experiences and expertise with the community at HostingCon.

(mt) Media Temple, a leading provider of web hosting and cloud services announced Russell P. Reeder, President and COO of (mt) Media Temple, as part of a lineup of speakers at this year’s HostingCon. Bringing his experience and successful management philosophies, Reeder will join high-caliber speakers on multiple panels sharing his expertise in cloud solutions, global growth and how to build customer communities that enhance brands through trust, loyalty and engagement.

HostingCon 2013 takes place June 17 – 19, 2013 in Austin, Texas, bringing together influencers in the web hosting and cloud services community. A participant for more than 8 years, (mt) Media Temple is looking forward to amplifying this year’s theme “Raise Your Game,” by focusing on how companies can transform disruption into ideas, innovation and opportunities.

“Each year, we look forward to coming together with industry colleagues to learn, as well as to share our experiences and expertise with the community at HostingCon,” said Russell P. Reeder, President and COO of (mt) Media Temple. “This year’s theme aligns perfectly with our mission of continuous innovation, which we are excited to highlight when we unveil our newest products and service offerings during the event.”

Also speaking is (mt) Media Temple’s Customer Engagement leader, Miguel Perez, who will share how customers give brands loyalty in exchange for support through a “social contract.”

(mt) Media Temple’s schedule includes:

Monday June 17th 9:00am - Room #12
Panel features: Russell P. Reeder, President and COO, (mt) Media Temple
Building a community begins with finding a core audience, being consistent and engaging with clients in social channels. Reeder will contribute to this panel session by discussing how companies can set themselves apart by focusing on building trust and making real investments in their customer’s social community.

Monday June 17th 1:15pm - Room #16
Speaker: Miguel Perez, (mt) Media Temple Engagement Supervisor
A recent survey revealed that 34% of customers who change web hosts do so because they are dissatisfied with support. Customers have an intrinsic expectation of what a support team should provide. In exchange for that support, customers give companies loyalty. It’s a “social contract.” In this session, companies will learn how to fulfill their part of this contract and reap the rewards from customers. Attendees will learn the traits of a good support team, the importance of engaging customers on a personal level, and – most importantly – how to reduce a company's churn by a third.

Tuesday June 18th 10:00am - Room #18A
Panel features: Russell P. Reeder, President and COO, (mt) Media Temple
Copyright and patent trolls file an endless stream of frivolous lawsuits that steal company's money. Outdated and ill-considered laws make it easier for trolls to get away with bad behavior. Reeder will join a panel of experts who will discuss what needs to change, and how companies can join together to help curb these unnecessary costs that hinder growth and innovation.

Wednesday June 19th 4:00pm - Room #16
Panel features: Russell P. Reeder, President and COO, (mt) Media Temple
For businesses to grow and be profitable, companies need to be hands on and start making changes today. Reeder joins this panel to discuss practical changes businesses can make now to maximize growth through personal experiences that have had a meaningful impact on their business’ success.

(mt) Media Temple invites interested press and analysts to speak directly with Mr. Reeder and Mr. Perez onsite at HostingCon. Appointments can be secured by emailing press (at) mediatemple.net.

From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers range from everyday people to top bloggers, creative professionals, and small businesses, as well as large enterprises like Starbucks, Adidas, Samsung, and Toyota. With over 220 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America—and one of the best places to work. Find us anytime on the web at http://www.mediatemple.net or on Twitter @MediaTemple.

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