MetricNet Launches Medical Care Service Desk Benchmark

MetricNet’s Medical Care Service Desk Benchmark, addresses the unique challenges faced by IT service and support professionals in the medical care field. These include a geographically dispersed user population, a wide spectrum of technologies to support, and service levels that are among the toughest in the industry.

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MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
In recent months, there has been a surge in demand for IT benchmarks in medical care.

McLean, VA (PRWEB) November 04, 2013

In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry.

“In recent months, there has been a surge in demand for IT benchmarks in medical care. This benchmark is designed to meet that need.” said Jeff Rumburg, Managing Partner of MetricNet. “MetricNet’s Service Desk Benchmark for Medical Care, addresses the unique challenges faced by IT service and support professionals in the medical care field. These include a geographically dispersed user population, a wide spectrum of technologies to support, and service levels that are among the toughest in the industry.”

IT professionals in the medical care field can learn more about this first-of-its-kind benchmark by attending one of MetricNet’s online information briefings about the benchmark. The briefings have been scheduled throughout the months of November and December.

“Our Service Desk Benchmark for Medical Care is just another example of how MetricNet is constantly striving to meet the needs of the marketplace. By offering an industry focused service desk benchmark, we are able to meet the unique requirements of our customers in the medical care field.” said Rumburg.

Those interested in learning more about the Service Desk Benchmark for Medical Care can visit MetricNet’s website.

Mr. Rumburg currently serves on HDI's Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world's largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


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